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CPO-EA 15R - Employment and Assistance Worker

The Service Delivery Division, in the Ministry of Social Development and Poverty Reduction, provides services that help people build connections with supports and resources to secure their future

Prince Rupert
Staff
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Job Description

Bring your client service skills and make a difference for people in B.C

The Ministry of Social Development & Poverty Reduction (MSDPR) is accepting applications to its Employment and Assistance Worker (EAW) Inventory. Inventory members will be offered the opportunity to interview for full-time, permanent, and temporary positions that may be available in 2024/2025 in Income Assistance offices in communities throughout the province. Successful applicants may be offered vacancies directly, or by way of being placed upon an eligibility list.

If you have strong interpersonal skills and enjoy working in a fast-paced, service oriented environment, the role of Employment and Assistance Worker (EAW) with the Ministry of Social Development and Poverty Reduction may be the next step you are looking for in your career.

Employment and Assistance Workers (EAWs) play an important role in the lives of British Columbians seeking income and disability assistance. The Service Delivery Division, in the Ministry of Social Development and Poverty Reduction, provides services that help people build connections with supports and resources to secure their future.

As an EAW, you’ll join a team of client service superheroes working across the province, serving clients in person, online, and over the phone. EAWs determine eligibility for assistance, and deliver impactful decisions to citizens, sometimes in sensitive or crisis situations. EAWs are active listeners, possess strong verbal communication skills, and maintain calm, compassion and clarity during difficult conversations.

Watch this video to learn more about client service jobs in the Service Delivery Division, and hear from current Employment and Assistance workers about the work they do.

Job Requirements:

  • Secondary School graduation or equivalent.
  • One (1) year or more experience delivering a high standard of client service in a high volume, fast paced, rapidly changing environment (in-person, via virtual technologies or over the telephone).
  • One (1) year or more experience working with various computer applications including MS Word, Excel and Outlook.
  • Experience providing services to clients experiencing poverty, substance use, or mental health issues.


For questions regarding this position, please contact sdsi.opssupport.hiring@gov.bc.ca.

About this Position:

We are only offering opportunities in the locations listed in this posting. Before you apply, please read this important information on Applicant Inventories and how they work - Applicant Inventories on MyHR.

An eligibility list may be established for future temporary and/or permanent vacancies.

Some positions may have flexible work options available.

Applicants who are successful in the first stages of the assessment process will be placed into an Applicant Inventory and notified of opportunities as they arise. Applicants in an inventory can apply on multiple Employment & Assistance Worker opportunities within the Ministry of Social Development and Poverty Reduction. Notifications will include the location of the available position. Applicants should only respond, and complete the questionnaire, when applying to work in that particular location.

The Service Delivery Division provides a flexible work environment with many unique benefits, including the option for some EAWs to work partially from home, and a scheduled day off every two weeks. Our team is highly effective at staying connected using tools such as Skype and Teams.

The Ministry of Social Development & Poverty Reduction is committed to providing an inclusive work environment, starting with the hiring process. If you need to be accommodated during any phase of this process, please advise us at the contact information below. All information received in relation to accommodation will be kept confidential.

For information about the role of an Employment and Assistance Worker and the hiring process please visit the EAW Careers Page.

Employees of the BC Public Service must be located in BC at the time of employment.

Working for the BC Public Service:
The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.

The Indigenous Applicant Advisory Service is available to applicants that self-identify as Indigenous (First Nations, status or non-status, Métis, or Inuit) seeking work or already employed in the BC Public Service. For guidance on applying and interviewing, please contact IndigenousApplicants@gov.bc.ca or 778-405-3452.

How to Apply:
Your application must clearly demonstrate how you meet the job requirements listed above.

Cover Letter: NO - Please do not submit a cover letter as it will not be reviewed.

Resume: YES - A resume is required as part of your application, however, it may not be used for initial shortlisting purposes.

Questionnaire: YES - You will need to complete a comprehensive questionnaire to demonstrate how you meet the job requirements. Include all relevant information about your educational accomplishments and employment history including job titles, start and end dates (month and year) of your employment, and how you obtained your relevant experience. The questionnaire will take approximately 60 minutes to complete.

Helpful tips, videos and more regarding the application process can be found on the Your Job Application page of MyHR. If you are experiencing technical difficulty applying, e-mail BCPSA.Hiring.Centre@gov.bc.ca, before the stated closing time, and we will respond as soon as possible.

Additional Information:

A Criminal Record Check (CRC) will be required.

Applicants selected to move forward in the hiring process may be assessed on the Knowledge, Skills, Abilities and Competencies as outlined in the attached Job Profile located at the bottom of the posting.

Applications will be accepted until 11:00 pm Pacific Standard Time on the closing date of the competition.

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