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HVAC Dispatcher/Customer Service Administrator-Frosty Refrigeration and Air Conditioning

Coordinate the activities of our dispatch operation to ensure that functions are handled in an efficient and complete manner

Frosty Refrigeration & Air Conditioning
1145 Chamberlin Ave Unit C, Prince Rupert, BC V8J 4J5
10-19 Staff
Moderate Noise
Dress Code
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PPE Required
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Job Description

Skills

  • Microsoft Word
  • Microsoft Excel
  • Customer service
  • Filing
  • Microsoft Office

Benefits

  • Casual dress
  • Extended health care
  • Dental care
  • Vision care

Frosty Refrigeration and Air Conditioning is seeking a motivated, self starting, and customer service focused Dispatcher/Customer Service Administrator to join our team in beautiful Prince Rupert, BC. If you have experience with dispatching (specifically in trades an asset), have office administrative skills, and are comfortable learning new technology/software with efficiency and precision we want to hear from you!

As a family-owned and operated business, we take pride in delivering exceptional heating and refrigeration services to our residential and commercial clients in Northwest BC. We value excellence, integrity, initiative, organization, trust, reliability, dedication, and drive. If these values align with your work ethic, Then we want you on our team!

Moving to Prince Rupert? You won't be disappointed. This coastal city in British Columbia offers breathtaking views of the Pacific Ocean and a rich history and culture. Plus, with a world-class port and exciting new wave of development, Prince Rupert is on the verge of a new era of growth.

At Frosty, we offer a competitive wage based on your experience, with opportunity to advance into a managerial roll for the correct hire. This includes benefits, vacation time, and a supportive team environment that encourages growth and development.

Don't miss out on this opportunity to join our team and make a positive impact on our community. Apply now and take the next step in your career with Frosty Refrigeration and Air Conditioning.

Please note that this position will require the use of dispatching software called Service Fusion, a cloud based dispatching and invoicing software. It requires the user to be able to confidently navigate a computer and use other cloud based programs. We do not utilize paper filing and such the applicant needs to be comfortable with this technology.

Hours will be 8-4pm Monday-Friday

Responsibilities:

  • Answer internal and external customer inquiries
  • Coordinate the activities of our dispatch operation to ensure that functions are handled in an efficient and complete manner
  • Receive service requests from customers by phone and/or email and record details
  • Prioritize each call based on urgency to ensure customer impact due to service issues is minimized
  • Populate the dispatch board with maintenance visits and service calls
  • Coordinate coverage activities for specific areas and schedule assignments for vehicle operators taking into consideration their skills, location, & availability
  • Tracking and recording the completion of service calls and maintenance visits
  • Track, receive, & review completed work orders from the field
  • Ensure paperwork is completed and forwarded to the appropriate party in a timely and accurate manner
  • Sell services to new and existing customers
  • Make outbound calls as needed to maintain excellent customer service
  • Assist with the creation and maintenance of a customer database
  • Obtain quotes for equipment and or parts as needed for the field techs, Order parts and provide purchase orders to the vendors
  • Assist with warranty registrations and insurance claims
  • Generate reports in a format that is neat, accurate, and timely
  • Enter transactions in a timely and accurate manner
  • Daily book keeping entries with regards to Client payments
  • Other duties as assigned by the owner

Knowledge, Skills, & Abilities:

  • Experience preferred in HVAC with at least one year prior experience with dispatch
  • Proficient in Microsoft Office (advance knowledge in Word & Excel is preferred)
  • Candidates with prior experience with customer management software will be preferred
  • Must be highly organized with the ability to multi-task
  • Have excellent communication skills (written and verbal) with exceptional interpersonal skills
  • Must be able to have “big picture thinking” with ability to multitask and solve issues competently and logically

Job Type: Full-time

Salary: $20.00-$27.00 per hour

Benefits:

  • Casual dress
  • Dental care
  • Extended health care
  • Vision care

Schedule:

  • Monday to Friday

Supplemental pay types:

  • Overtime pay

Experience:

  • dispatching: 1 year (preferred)
  • Customer service: 2 years (preferred)

Work Location: In person

 

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