Transition House Support Worker

Job Title: Transition House Support Worker

Reports To: Transition House Director

Location Masset, BC

Position Type Casual / On Call

Level/Salary Range: Classification: Transition House Worker

JJEP Wage Grid Level 10

$25.95 -$29.76/ hour

(with an additional 10.6% wage bonus: $28.70/hr. - $32.91/hr.) The additional 10.6% wage bonus on top of the base salary is in lieu of benefits.

Position Hours: Various, shift work

Posting Expires: Until filled

Applications Accepted By: Fax or E-mail: (250) 626-4662 or td@hgscp.ca

Subject Line: Transition House Support Worker position

Attention: Transition House Director

Mail: Box 811 Masset, BC V0T 1M0

Job Description:

Provides support, security, advocacy, information, education, crisis intervention and referrals to residents and crisis line callers, also responsible for the general upkeep and daily operation of the Transition House.

Role and Responsibilities

·      Screens prospective residents for suitability prior to admission. Conducts intake interviews. Orients and assists residents to settle in the house.

·      Maintains strict confidentiality of client information and any information gained as a result of employment at Haida Gwaii Society for Community Peace (HGSCP).

·      Assesses residents’ immediate needs and assists them to define and implement an action plan. Provides information to residents on resources available and recommends appropriate services including all HGSCP programs i.e. Stopping the Violence Women’s Counselling (STV), Victim Services (VSP), Child and Youth Counselling (CWWA) and Outreach.

·      Monitors and ensures the safety and comfort of residents and the security of the facility. Facilitates conflict resolution between residents.

·      Provides emotional support, encouragement, goal setting and problem-solving support to residents. Facilitates house and/or support group meetings.

·      Liaises with other service agencies and professionals. Maintains current knowledge of issues and resources related to abuse and violence. May participate in public awareness activities about services and issues of abuse.

·      Ensures housekeeping services such as laundry, housecleaning, grocery shopping and maintaining supplies are completed. Orders supplies/groceries; performs minor maintenance.

·      Coordinates and participates in the Transition House dinner, menu planning and food preparation as well as food inventory duties.

·      Provides crisis intervention, risk assessment and safety plan for clients, residents and crisis line callers. Provides information, advocacy for and assistance to residents and crisis line callers.

·      Maintains professional and confidential case notes, resident records, documents, forms and statistical information.

·      Is familiar with HGSCP Policy and Procedure Manual and the BCGEU Collective Agreement.

·      Attends educational training and participates in staff meetings as required.

·      Documents and reports in writing to Management any unusual incidents and/or inappropriate behavior that is known or witnessed in a timely manner.

·      Orients and assigns duties to volunteers/practicum students.

·      Performs other related duties as required.

Qualifications and Education Requirements

·      Graduation from Grade 12 or equivalent

·      One (1) year related human/social service experience

·      Or an equivalent combination of education, training and experience.

·      A current valid Class 5 Driver’s License and satisfactory Driver Abstract is required

Must be willing to complete (on-the-job training is provided):

·      Must have a valid certification in Standard First Aid (2-day course) with a CPR-C component

·      Food-Safe Certification

·      Completion of Violence Prevention/De-escalation course (online)

·      Completion of Domestic Violence Safety Planning course (online)

·      BCSTH Foundations in Violence Against Women Training (online) completed

·      BCSTH Working in Transition Houses (online) completed

·      BCSTH Supporting Women with Mental Wellness and Substance Use Needs in Safe Homes, Transition & Second Stage Houses (online) completed

·      This position is dependent on a satisfactory Criminal Records Check.

Preferred Skills

• Good written and verbal communication skills.
• Ability to be effective with clients.
• Able to monitor clients and household for safety and security.
• Ability to adhere to directives while allowing clients their autonomy. 
• Ability to use de-escalation skills with upset, angry or demanding clients.