Head of Housekeeping - Haida House

HIRING FOR 2024 SEASON!!

Location

Tlell, British Columbia

Department

Housekeeping

Employment Type

Full-Time Seasonal

Minimum Experience

Experienced

Compensation

$25 - $28 per hour

POSITION SUMMARY 

Haida Tourism is a Haida-owned company, owned and operated by Haida Enterprise Corporation (HaiCo). HaiCo is focused on building Haida owned enterprises that reflect Haida cultural values, investing in the training and mentorship of Haida Citizens, creating careers and improving the lives of Haida Citizens and the economy of Haida Gwaii. 

Haida Tourism has an exciting opportunity for an individual that wants to support the leadership and growth of the Haida House team.  Reporting to the Haida House Manager, the Head of Housekeeping will ensure that the housekeeping team of Haida House Lodge and Cabins are operating efficiently to deliver an exceptional guest experience and a positive and supportive team environment. The Head of Housekeeping responsibilities will include supporting recruitment, training, scheduling, procurement, and maintaining a high standard of cleanliness. The hours of work will include evenings and weekends.  

DUTIES AND RESPONSIBILITIES  

• Oversee housekeeping staff recruitment, training, retention, and performance management to ensure that there is an effective team. 

• Provide mentorship and guidance to the housekeeping staff to support their success and recommend training opportunities as needed. 
• Instill a positive and respectful working environment follows all health and safety guidelines. 
• Scheduling housekeeping staff shifts and approving any needed overtime hours. 
• Maintain a high standard when cleaning or checking guest rooms and public areas to set a good example for housekeeping staff. 
• Create daily checklists for housekeepers and oversee that tasks are being completed. 

• Order and approve all spending on housekeeping supplies and equipment. 
• Maintain a monthly inventory of linen and cleaning supplies. 
• Procure and arrange pickup for all housekeeping supplies, linens, and equipment. 
• Ensure the lodge rooms and cabins are cleaned to provide guests with the best guest experience. 
• Provide daily housekeeping services as well as oversite and coordination of the activities of the housekeeping staff. 

• Submit reports to front desk/management team on room status to ensure that all rooms are ready for guests arriving or returning. 
• Maintain a log of all lost and found items. 
• Report all maintenance issues found in the lodge rooms and cabins to the maintenance department. 
• Ensure that all staff are up to date with required health and safety training. 
• Other related duties as required. 

KNOWLEDGE, SKILLS AND ABILITIES  

• Strong organization, supervision, and time management skills  

• Ability to nurture a strong team environment.  
• Understanding of Haida cultural values  
• Ability to deal with conflict in a calm and professional manner.  

TRAINING, EDUCATION AND EXPERIENCE  

• 2+ years experience in housekeeping  

• 1+ year experience of supervisory or management experience is considered an asset.  
• Demonstrated experience in working in a team environment. 

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