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Customer Service Representative-CityWest Cable and Telephone Corp

Maintain and develop positive relationships with CityWest Customers to provide the best customer experience

Prince Rupert
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Job Description

Full job description

CityWest is one of the biggest employers in Northern BC, whose team is driven to learn and embrace new challenges. Providing a dynamic and positive work environment in an ever-evolving industry, we strive to exceed expectations, and deliver a superior experience to our customers. With a growing customer base and a variety of capital expansion projects in process, we are looking for a Permanent Full-Time Customer Service Representative Tier I to join our expanding team.

Nature of Work

This is a sales and customer service-oriented position with extensive contact with the public. This position requires an individual with good customer service skills, organizational ability and initiative when dealing the demands of this position. A CSR 1 is expected to handle customer service sales and/or inquiries by telephone inbound/outbound calling, email requests and in person, accurate completion of work orders for installation, changes of service and payments on accounts.

This position will work out of our Prince Rupert office.

Principal Accountabilities
➢Maintain and develop positive relationships with CityWest Customers to provide the best customer experience
➢Manage customer requests for products and/or services information, order status, order request and supporting CityWest products
➢Utilize fact-finding skills to qualify and quantify customer requirements to ensure that customized solutions provided meet customer expectations and business requirements
➢Communicating CityWest product and services to existing and new customers. This may be done in-person, on the phone and via outbound calling campaigns
➢Respond to email requests and inquires utilizing superior customer service and business writing skills
➢Additional duties based on business needs

Required Education
➢Secondary School Diploma
➢Post-Secondary studies are an asset

Qualifications and Experience
➢Minimum of one-year experience in a computerized environment
➢Minimum one year of customer service experience
➢Experience with Microsoft Office 365 Suite – Excel, Word, Outlook etc.

Skills and Competencies
➢Ability to interact and communicate professionally with a diverse group (peers, customers, supervisors, managers, and subject matter experts)
➢Good communication skills (oral and written)
➢Strong problem-solving skills
➢Organized, attentive to detail
➢Ability to work through stressful situations
➢Ability to work individually and as part of a team

Job Types: Full-time, Permanent

Salary: From $24.25 per hour


  • Casual dress
  • Company events
  • Company pension
  • Dental care
  • Disability insurance
  • Employee assistance program
  • Extended health care
  • Life insurance
  • Paid time off
  • Vision care
  • Wellness program


  • Day shift

Supplemental pay types:

  • Overtime pay

Application question(s):

  • Are you legally permitted to work in Canada?
  • Are you located in, or willing to relocate to, Prince Rupert?


  • Secondary School (required)


  • customer service: 1 year (required)

Work Location: In person


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