Retail Assistant

Haida Gwaii Museum’s Gina DaahlGahl Naay The Trading House gift shop is seeking a reliable, respectful, and capable Retail Assistant to support daily operations in our beloved store while working closely with artists and customers. Sales are handled both in-house and through our e-commerce site: www.haidagwaiimuseumgiftshop.ca. The role requires someone who loves retail, can work independently and in a team setting, stay calm under pressure, and take pride in providing excellent customer service. The successful candidate will be required to work some Saturdays and occasionally outside of regular hours of operation.

POSITION: Retail Sales Assistant, mid-May through August, 2026

STATUS: Seasonal full-time up to 35 hours/week.

TEAM & HOURS OF OPERATION: The successful candidate will report to the Trading House Manager/Assistant Manager; they will work both independently and alongside other retail assistants, summer students and the greater Museum team; at times they will also engage with and support the Haida Heritage Centre reception team. The successful applicant will be willing to work some Saturdays, and occasionally outside of regular hours of operation, including the occasional evening and long weekend. The store’s public hours of operation are:

·      Winter hours: Tuesday–Saturday, 10:00 a.m. – 5:00 p.m.

·      Summer hours: Monday–Saturday, 10:00 a.m. – 5:00 p.m.

WAGE: $20 per hour.

KEY RESPONSIBILITIES:

• Greet and assist customers in a respectful and professional manner
• Remain calm and courteous during busy periods (including tour groups of 20–60 people)
• Process, input, price, and merchandise freight
• Restock merchandise and monitor stock quantities
• Handle cash, complete cash-out procedures
• Learn and use Shopify, including e-commerce
• Clean and maintain the store: sweeping, dusting, vacuuming, keeping glass sparkling
• Clean and polish jewelry
• Work independently and unsupervised when required
• Occasionally work after hours and on weekends to support public programs such as exhibition openings.

QUALIFICATIONS & SKILLS:

• Passion or demonstrated interest in retail; Haida language, art and culture; and local arts and culture in general
• Punctuality is essential
• Willingness to learn and take initiative
• Team player with the ability to work independently and under pressure
• Strong attention to detail and organization
• Comfortable with cash handling and basic data entry
• Some familiarity and/or willing to learn about local artists, local and regional community events, and visitor experiences on Haida Gwaii
• A willingness to learn and work beyond the general concepts of retail management
• Respectful, clear, professional communication with customers, artists, and colleagues
• Sense of humour and ability to ‘roll with it’
• Ability to lift/move heavy objects
• Valid driver’s license not necessary, but preferred

APPLICATIONS: All qualified applicants with disabilities, visible minorities are encouraged to apply for the position. Preference will be given to qualified individuals of Haida ancestry and locals. Interested candidates may submit a letter expressing their interest in the position along with a resume and three references.

Deadline: 5:00 pm Saturday, May 2, 2026. Applications must be submitted by either regular mail (post-marked no later than deadline) or by email to the following:

Lynn Hughan, Trading House Manager

Haida Gwaii Museum at Kay Llnagaay

Box 1373 Skidegate, Haida Gwaii V0T 1S1

e: tradinghouse@haidagwaiimuseum.ca

Inquiries: Inquiries about this position may be made to the above.