Personal Loans Officer (PLO)
Reports To: Branch Manager
Additional 10% ISO added to hourly rate. Eligible for priority referral.
Northern Savings Credit Union employees are expected to uphold the organization’s vision, mission, and values while delivering exceptional member experiences.
About the Role
The Personal Loans Officer (PLO) provides trusted financial advice and lending solutions to members, supporting their financial well-being while growing and managing a personal loan portfolio. This role builds long-term member relationships, delivers sound credit decisions, and contributes to branch growth through high-quality service, sales, and risk management.
Key Responsibilities
Member Service & Lending
- Provide lending solutions including consumer loans, lines of credit, credit cards, credit insurance, and related deposit products.
- Assess credit applications through credit checks, security inspections, and analysis of financial information.
- Promote, sell, renew, and administer lending and investment products within approved limits and policies.
- Monitor loan portfolios, identify early signs of delinquency, and initiate appropriate collection activity.
- Identify member needs and cross-sell products, making referrals to Financial Services, Business Services, Financial Planning, and Insurance.
- Proactively contact members to retain and grow existing relationships and identify new opportunities.
- Resolve member concerns professionally, escalating when required.
- Contribute to branch sales targets and business plan goals.
- Build and maintain relationships with members, referral partners, and community contacts to enhance the Credit Union’s profile.
- Actively promote the benefits of Credit Union membership to grow the member base.
Operational Effectiveness
- Maintain accurate and current member and loan documentation.
- Support branch operations and assist front-line services as required.
- Identify process improvements and support a collaborative, team-focused environment.
- Participate in training and cross-training opportunities.
Risk & Compliance
- Ensure compliance with privacy, AML, regulatory, and internal policy requirements.
- Exercise sound judgment within assigned lending and override authorities.
- Accurately complete documentation and ensure proper risk mitigation practices are followed.
Administrative
- Act as a signing authority and provide overrides as required.
- Provide guidance and hands-on support to branch staff.
- Assist with branch opening and closing procedures when needed.
Qualifications
Education
- High school diploma required; post-secondary education preferred.
- Completion of sales training required.
- Credit Union or financial services training (e.g., CCUA) an asset.
Experience
- Previous consumer and small lending, sales and service experience is required.
- 3+ years of previous financial services in a credit union or equivalent financial environment.
Skills & Competencies
- Strong sales, relationship-building, and service orientation.
- Solid understanding of lending products, credit risk, and loan administration.
- Excellent communication, organization, and decision-making skills.
- High level of accountability, initiative, and professionalism.
- Ability to manage competing priorities in a fast-paced environment.
- Proficient with Microsoft Office and banking systems.
