We are seeking a Medical Office Assistant to provide administrative and clerical support at Niislaa Naay Healing House Society. In this role, you will help ensure smooth operations, accurate record-keeping, and efficient service delivery
Salary: $25.64
Type: Permanent, Full-time
Location: 347 Eagle Ave Old Massett
Reports to: Health Director
About the Role:
We are seeking a Medical Office Assistant to provide administrative and clerical support at Niislaa Naay Healing House Society. In this role, you will help ensure smooth operations, accurate record-keeping, and efficient service delivery for community members. The role emphasizes culturally safe, trauma-informed, and client-centered practices, supporting holistic wellness and respecting Indigenous values, traditions, and community protocols.
Key Responsibilities:
• Greet clients and visitors in a welcoming and culturally respectful manner.
• Answer phones, respond to inquiries, and provide guidance on health services and programs.
• Maintain and organize medical and health records, ensuring confidentiality and compliance with legal and professional standards.
• Schedule appointments, coordinate referrals, and assist with travel or transportation logistics as needed.
• Draft, proofread, and finalize correspondence, reports, and other documentation.
• Assist with program logistics, workshops, and community health initiatives.
• Support data entry, reporting, and record-keeping for health programs.
• Collaborate with Elders, Traditional Healers, and community partners to support holistic health approaches.
• Operate office equipment and software efficiently (Word, Excel, PowerPoint, email, EMR).
• Participate in team meetings, professional development, and in-service trainings.
• Perform other duties as assigned, maintaining flexibility to respond to community and program needs.
Education & Training:
• High School diploma or equivalent; Office Administration certificate/diploma is an asset.
• 1–3 years of administrative or office experience, preferably in a health or community services.
• Experience with scheduling, record management, and client support is preferred.
• Familiarity with Indigenous health programs and policies is an asset.
Preferred Experience & Knowledge:
• Knowledge of medical office procedures, client intake, and appointment scheduling.
• Understanding of confidentiality, client privacy, and professional boundaries in health care settings.
• Awareness of Indigenous cultural values, traditions, and community protocols.
• Experience with electronic medical records (EMR) and office software (Word, Excel, email).
• Strong communication, organization, and problem-solving skills.
How to Apply:
Send your resume and cover letter to hr@haidahealth.ca
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