Financial Services Representative (FSR)
Location: Branch
Reports To: Assistant Branch Manager
At Northern Savings Credit Union, every employee is expected to uphold our vision, mission, and values while delivering exceptional member experiences.
About the Role
The Financial Services Representative (FSR) plays a key role in delivering financial solutions and outstanding service to personal and business members. This position supports front-line operations, builds strong member relationships, identifies financial needs, and contributes to branch growth through sales, referrals, and operational excellence.
Key Responsibilities
Member Service & Sales
- Provide day-to-day financial solutions including deposit accounts, registered and non-registered investments, small lending products, credit cards, and term deposits.
- Open and maintain personal and business accounts; process account changes, redemptions, contributions, and auto transfers.
- Proactively engage members to identify needs, retain business, and uncover new opportunities.
- Promote Northern Savings products and services, making referrals to lending, wealth management, insurance, and business services.
- Resolve member questions and concerns efficiently, escalating issues when required.
- Maintain accurate and up-to-date member information.
Cash & Transaction Processing
- Accurately process cash and non-cash transactions including deposits, withdrawals, transfers, bill payments, drafts, money orders, wires, and foreign currency.
- Balance cash, ATMs, recyclers, vaults, and general ledger accounts in accordance with branch procedures.
- Follow security, cash handling, and custody controls at all times.
Operational & Administrative Support
- Support branch opening and closing procedures.
- Assist with ATM and night deposit processing, mail handling, supply ordering, and safety deposit box administration.
- Track sales activity and referrals.
- Provide support and guidance to front-line team members to ensure consistent, professional service.
Risk & Compliance
- Adhere to all regulatory, privacy, AML, and internal policy requirements.
- Ensure accuracy, confidentiality, and compliance in all transactions and member interactions.
- Understand authority limits related to overrides, service charges, and custodial duties.
Qualifications
Education
- High school diploma required; post-secondary education an asset.
- Credit Union or financial services courses (e.g., CCUA) considered an asset.
Experience
- Previous sales and service experience required.
- 2–4 years of financial services experience preferred.
Skills & Competencies
- Strong sales, communication, and relationship-building skills.
- Excellent attention to detail and accuracy.
- Ability to multitask and prioritize in a fast-paced environment.
- Professional, reliable, and accountable with a high level of ownership.
- Proficient in Microsoft Office and banking systems.
- Adaptable to change and committed to continuous learning.
