Family Services Worker (Full-Time)
Full time
Lax Kw'alaams, BC
Posted 6 days ago
Family Services Worker_2026Download
Business Unit: Health Department
Location: Lax Kw’alaam, British Columbia
Reporting to: Health Director
The Lax Kw’alaams Health Department has an exciting and immediate opening for a Full – Time Family Services Worker. As a key member of the team, this role is responsible for providing culturally safe, respectful, and strengths-based support services to children, youth, and families within the community. This role focuses on promoting family stability, child safety, and overall well-being through advocacy, education, prevention programming, and direct support services.
The Family Service Worker works collaboratively with families to identify needs, develop support plans, and connect them with appropriate community resources. The position requires maintaining professional boundaries, confidentiality, and accurate documentation, while ensuring compliance with organizational policies and applicable legislation.
Responsibilities:
General
- Liaison between the Ministry of Children and Families of NIFCIS to create and implement a family safety plan for children with the community of Lax Kw’alaams
- Coordinate family meetings to address the family safety plan and strategies that prioritize keeping children safely with their parents and families within the community
- Identify and recommend members within the community who can safely care for children in emergencies
- Respond to emergency family care needs within the community
- Attend court with the families and act as court support and Band representation
- Assist families in completing children support related paperwork, including custody applications and court paperwork
- Build and maintain relationships with community service programs
- Record case notes, maintain confidential client records, and prepare correspondence reports
- Provide support to the members and internal and external agencies in addressing and resolving child rearing issues, child abuse, misbehaviour or drugs and alcohol abuse
- Act as an advocate for the children, ensuring that they are raised in a safe and healthy environment
- Serve as a liaison between the children and internal and external agencies to ensure that they receive the necessary resources and help to address issues
- Helping families and individuals navigate difficult situations by assessing their needs and developing a plan of action
- Provides support to families in need, addressing issues such as poverty, substance abuse, domestic violence and mental illness
- Manages cases, counselling referrals, crisis intervention, and advocacy
- Refer clients to other social services or assist clients in locating and using community resources including legal, medical and financial assistance, housing, employment, transportation, day care and other services
- Implement life skills workshops, substance abuse programs, behaviour management programs and other community and social service programs under the supervision of health care professionals, meet with clients to assess their progress, give support and discuss any difficulties/issues
- Assist in the evaluation and effectiveness of client programs by tracking client behavioural changes and responses to interventions
- Advise and assist recipients of social assistance and pensions when required
- Provide crisis intervention and arrange for emergency shelter through appropriate agency
- Implement and organize the delivery of specific services within the community of Lax Kw’alaams
- Maintain contact with agencies involved with clients to provide information as legally required and health providers involved with clients to provide information and feedback on overall progress of client
- Working with the Brighter Futures and Head Start Departments to enroll children and families for social programs/activities
- Maintain program statistics for the purposes of evaluation and possible research
- Provide monthly reports and statistics
- Maintain confidential family files that are locked in a secure space
- May supervise volunteers from time to time and other duties as required related to this position
- Serves as the primary point of contact for family members, ensuring communication and connecting them with resources
- Facilitate workshops and prevention initiatives to inform the community about their rights, available supports, and community resources.
- Note: Perform all Other duties within the scope of the position and as determined by the Health Director.
QUALIFICATIONS:
Education
- Diploma or Degree in Human Services, Child & Youth Care, or a related field; or
- Willingness to participate in employer-provided training and mentorship may also be considered
Experience
- 1 year of experience working with children and families
- 1 year of experience in related field
Competency
- Ability to work from a strengths-based and trauma-informed approach
- Ability to maintain professional boundaries and confidentiality
- Ability to manage competing priorities and a demanding caseload
- Ability to work independently and as part of a multidisciplinary team
- Ability to manage high-stress situations in a calm and professional manner
- Ability to maintain accurate documentation and case notes
- Strong interpersonal and relationship-building skills with children, youth, and families
- Excellent verbal and written communication skills
- Crisis intervention and conflict resolution skills
- Case management and service coordination abilities
- Strong organizational and time-management skills
- Problem-solving and advocacy skills
- Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and able to quickly learn and adapt to new software systems
- Proficient in technology use, including connecting devices such as computers, TVs, and other multimedia equipment
Physical Demands and Working Environment:
Physical Demand
- Ability to travel within the community and surrounding areas, including conducting home visits
- Ability to sit for extended periods while completing documentation and reports
Mental Demands
- Ability to manage exposure to emotionally distressing situations, including trauma, family conflict, neglect, or crisis
Condition of Employment
- You will adhere to the Lax Kw’alaams Band Code of Conduct, Code of Confidentiality, Social Media Policy and any other Policies in the Human Resource Manual
- Follow all guidelines harmoniously and cooperatively, creating a team approach in their duties for the Band’s future success
- Acceptable Criminal Record Check with Vulnerable Sector Search
- Valid Driver’s License (Class 5)
Classification/Pay Scale
- $32.68/Hour
- You can expect a supportive work environment, a total compensation package which includes a competitive wage, extended health and dental benefits and a pension plan.
- As per the Canadian Union of Public Employees’ Local 2365 Collective Agreement
Submission Deadline:
- Open until filled
- We invite all interested parties to reply in the strictest confidence to Human Resources: hr_resume@laxband.com
** Preference will be given to Lax Kw’alaams Band Members or qualified applicants of Indigenous ancestry. However, we invite all qualified individuals to apply.
