BUSINESS ANALYST (BANKING SYSTEMS)
Reports to: Chief Information Officer
Every employee must honour the vision, mission and values of Northern Savings Credit Union
Primary Purpose
The Business Analyst (Banking Systems) is responsible for leading and coordinating changes across NSCU’s banking application platforms, including DNA, ASAPP, Coconut, iDentifi, Lodestar, Equifax, and other integrated systems. The role provides end-to-end leadership for system updates, requirements gathering, configuration changes, testing, deployments, vendor coordination, and operational readiness.
This position sits within the Information Technology functional area and ensures that all system changes are delivered with strong controls, clear communication, and alignment to regulatory, operational, architectural and digital-transformation requirements. Business Analyst serves as the primary liaison between IT, vendors, and internal business units.
Key Accountabilities
Platform & Release Management
- Acts as a change leader, ensuring adherence to change management best practices and policies.
- Lead intake, analysis, and planning for vendor releases, patches, configuration changes, and system enhancements.
- Maintain a predictable release and key activity calendar and ensure appropriate lead time for internal teams.
- Assess operational, technical, and regulatory impacts of platform changes.
- Perform platform operational and administrative duties as required (Install/Move/Add/Change)
- Maintains up-to-date platform release process and procedural documentation
Requirements Gathering & Analysis
- Facilitate requirements sessions with Operations, Lending, Finance, Compliance, and other business areas.
- Document functional and non-functional requirements for system changes and enhancements.
- Translate business needs into clear technical or configuration action items.
- Configuration & Deployment Ownership
- Perform or coordinate system configuration updates as permitted by each vendor/system.
- Maintain configuration runbooks, version control, and deployment documentation.
- Lead deployments and ensure changes follow IT change management processes.
- Act as a platform owner within the IT Steering Committee (ITSC) and facilitate ITSC-related discussions.
Testing & Quality Assurance
- Develop UAT plans, scripts, and acceptance criteria.
- Coordinate UAT with subject-matter experts across departments.
- Track and manage defect resolution with vendors and internal teams.
- Validate production readiness and ensure quality prior to go-live.
Vendor & Stakeholder Management
- Act as primary contact for vendor release notes, timelines, defects, and configurations.
- Escalate issues appropriately and ensure timely resolution.
- Coordinate multi-vendor dependency changes (e.g., DNA + LOS integrations).
Change Management & Communication
- Prepare internal communication for operational teams impacted by system changes.
- Support SOP updates, training sessions, and frontline readiness tasks.
- Ensure all changes include clear, plain-language summaries.
- Maintain an active role in the Change Management, IT Steering, and IT Service Management functions as they relate to the position.
Operational & Regulatory Support
- Assess impacts of regulatory changes (CUDIC, BCFSA, AML, IFRS9) on banking systems.
- Support audit requests and maintain evidence for system changes.
- Ensure configuration, testing, and deployment records meet compliance expectations.
Continuous Improvement & Digital Transformation
- Participate in roadmap planning and provide system-level insights for digital initiatives.
- Recommend process improvements, workflow efficiencies, and system optimization opportunities.
- Conduct post-implementation reviews to improve future deployments.
- Contribute to the development and maintenance of the Knowledge Management program.
Qualifications
Education & Experience
- Post-secondary degree or diploma in Information Technology, Business, or related field
- 3+ years of experience in business analysis, systems analysis, or configuration-focused roles is required
- Experience working with banking/credit-union systems is an asset (DNA, ASAPP, iDentifi, digital banking platforms).
- Certified Business Analysis Professional (CBAP) is an asset
- Project Management Professional (PMP) or equivalent work experience is an asset
Technical & Functional Skills
- Ability to work under rapidly changing conditions
- Demonstratable ability to prioritize competing workloads
- Strong understanding of system configuration, testing, and quality assurance.
- Experience with workflow, parameter, or rules-based configuration environments.
- Ability to interpret release notes, analyze system behaviour, and troubleshoot issues.
- Strong documentation skills (process flows, requirements, runbooks, UAT scripts).
- Experience using a modern IT Service Management platform (Remedy, Jira, Track-It, Service Now, etc.)
Soft Skills
- Excellent communication skills, able to translate technical details into business language.
- Strong coordination and project-management abilities.
- High attention to detail and structured approach to quality assurance.
Ability to build strong relationships across IT, Operations, and vendors.
