Settlement Coordinator

Hecate Strait Employment Development Society (HSEDS) is a non-profit organization governed by a Board of Directors with a mandate to provide employment programming and training to enhance the opportunities of the residents of the North Coast, Haida Gwaii, and Bella Bella.
As an HSEDS Settlement Coordinator, you will collaborate on a small team to deliver settlement services to support immigrants and other newcomers on a one-on-one basis, and programming and workshops, and will build community connections for providing additional support.
To succeed in this fast-paced role you need to:
• Care about people’s long-term success,
• Have a strong understanding of community resources,
• Be ready to coach individuals, facilitate groups, and reach out to those who need our services in the community,
• Have a great balance of people, administrative, and technical skills,
• Understand the needs and service requirements for diverse client groups, and
• Bring a passion for ongoing learning and improvement

KEY RESPONSIBILITIES
• Orientate, and provide information and referrals to immigrants and newcomers to Prince Rupert
• Identify appropriate funding streams and services for each client
• Support newcomers to develop a personal settlement plan that includes topics such as housing, government services, education, language, and community connections
• Identify, plan, and deliver workshops and information sessions in one-to-one and group settings
• Develop and deliver community connections and volunteering opportunities for clients
• Identify immigration trends impacting the region to develop appropriate service response
• Prepare program reports on client service, and immigration trends for funding agencies
• Communicate with funders on day-to-day requests and service delivery items
• Conduct community outreach and internal communications to provide program information, coordinate with other agencies, and network with relevant employers and market services such as: attending relevant service provider meetings and events to network and promote services, identifying and developing strategic long-term relationships in collaboration with and in coordination with other HSEDS team members, identifying and approaching employers that have immigrant and newcomer staff or clientele to communicate information about supportive services

Coordinate with WorkBC to refer and serve common clients, and to leverage WorkBC’s public resources
• Work in client databases and reporting systems to document, monitor and report on service use and outcomes
• Coordinate with Finance on program budgets and program spending to ensure budget is on track
• Research and develop funding opportunities, including monitoring funding bodies for new program, service, and event opportunities, undertaking research related to new opportunities, and preparing proposals in collaboration with other HSEDS team members
• Prepare annual work and service delivery plans to meet program and organizational objectives
• Conduct community outreach and internal communications to provide program information, coordinate with other agencies, and network with relevant employers and market services
• Design program marketing and information material such as posters, pamphlets and social media content using funder and HSEDS communication standards, including creating and circulating information posters for events, program services and eligibility, and identifying and communicating important information about settlement issues to share on social media on an ongoing basis
• Coordinate with other Settlement team members to ensure activities are on track, client information, touchpoints, and outcomes are communicated, and client data is documented
• Work with other departments to design and deliver organizational initiatives and events

QUALIFICATIONS AND SKILLS
• At least 2 years’ experience supervising staff, planning, reporting, and managing resources, including human resources
• A related certificate, designation, or degree (i.e.: Social Sciences, Business Administration, Community Development, Career Development, etc.) is preferable, however a combination of experience and other education will be considered
• Technologically literate
• Ability to communicate effectively with a wide range of audiences in writing and in-person
• Ability to work independently under minimal supervision
• Ability to maintain confidentiality
• Experience delivering programs and services for and with newcomers
• Able to work with people from all backgrounds, and understands the needs and challenges
• Able to engage and maintain a team dedicated to excellence in service
• A relationship builder with strong interpersonal, coaching, negotiation, and presentation skills
• Problem solver and ability to make decisions and take initiative
• A desire to learn and adapt in a changing environment

Current clean Criminal Record Check is a condition of employment

OUR BENEFITS
• Extended health benefits
• Paid vacation, paid discretionary days off, paid sick time, and your birthday off
• Opportunities for professional development

Please email cover letter and resume to: 

Julia.C@hseds.ca

We thank all applicants, however only those selected will be contacted for an interview.