Resource Administrative Assistant - Masset

Resource Administrative Assistant

Hecate Strait Employment Development Society

Masset Office

FULL-TIME POSITION

Hecate Strait Employment Development Society (HSEDS) is a non-profit organization that provides resources for jobseekers, newcomers, employers, and new entrepreneurs. Our mission is to serve and build connections for people to reach their employment, training, and settlement goals.

Our vision is to be a catalyst for people to build success in the evolving economy.

As a Resource Administration Assistant, you will work with local people and assist clients and visitors in the reception area and the WorkBC Resource Centre ensuring everyone enjoys a high level of satisfaction, and are provided with a consistent, professional approach in a welcoming environment. You will provide support, information, tools, and resources to help people undertake job search, career planning, self-assessment, labour market research, and other employment activities as independently as possible. This role also provides basic technical support as needed and liaises with Employment Advisors and other staff to ensure that all services offered are current and appropriate to the community and for client needs.

To succeed in this role, you need to:
• Care about people’s long-term success,
• Have a good understanding of community resources and the local job market,
• Have a good balance of people, administrative and technical skills,
• Understand the needs of diverse client groups,
• Bring a passion for ongoing learning and improvement in the career development field.

Key Responsibilities:

• Welcomes, orients, and supports people coming in to access our services,
• Works with people to determine readiness and ability to look for work independently:
  Supports clients to complete a short needs assessment and sign up for employment services, and
  b. Determines what services the client is eligible for,
• Supports people in the resource area to use computers, research jobs, complete their resume, apply for jobs online, and other employment services needed,
• Assists with completion of initial eligibility determination, identity verification, and client sign-in,
• Keeps community, job, and training information in the centre up to date,
• Stays up to date on trends in resumes and cover letters, local employers’ hiring practices, and the local labour market,
• Provides support to the Employment Advisors to update files, scan and upload documents, and other items,
• Gathers information about client visits, and prepares reports on the resource centre usage,
• Maintains the resource and training areas organized and tidy,
• Books client appointments,
• Performs reception duties including answering the telephone, taking messages, logging visits, and coordinating with the Training Department to register clients,
• Works collaboratively on a team that has members in Prince Rupert and Haida Gwaii,
• Researches job postings online, and maintains the online and resource centre job boards up to date,
• Maintains an updated directory of local community-based services,
• Participates in organizational initiatives, events, and special projects,
• Acts as a champion of the program, promoting our services throughout community and networking events,
• Promotes a positive work atmosphere by interacting and communicating with colleagues in a professional manner that demonstrates mutual respect,
• Other related duties as assigned.

Desired Qualifications:

• Minimum 1 year experience in an office environment,
• Minimum 2 years customer service experience is preferred,
• Post-secondary certificate, degree, or diploma in a relevant field preferred, but not required,
• Working knowledge of Microsoft Office applications and the internet,
• Great oral and written communication skills,
• Ability to work effectively as part of a team as well as independently,
• Professional and confidential with a desire to help others.
  
  

Requirements:

• A satisfactory criminal record check is a condition of employment.

Other:

• Full-time Monday through Friday from 8:30am to 4:30pm

Our Benefits:

• Paid vacation, paid sick time, paid discretionary days off, and your birthday off
• Group benefits after 3 months
• Opportunities for professional development

Wages:

$22/hr with $1/hr on island living allowance.

How to Apply

Email resume, cover letter and three (3) professional references to Evie.N@hseds.ca

Deadline – Open until filled.

We appreciate all applications however only those short listed will be contacted.

Posted on 7/19/24