Guest Service Agent
Prestige Oceanview Hotel Prince Rupert
Location: Prince Rupert
Salary:$18.54 hourly for 30 to 40 hours per week
Job type: Full-time, Permanent
Work schedule: Early morning, Morning, Day, Evening, Night, Weekend, Shift, Flexible hours, To be determined
Workplace type: On-site only
Start date: As soon as possible
Language: English
Positions available:1
2021 NOC group: Hotel front desk clerks (64314)
Job Requirements
Education
- Secondary (high) school graduation certificate
Experience
Benefits
Work setting
Tasks
- Register arriving guests and assign rooms
- Resolve complaints and claims
- Process group arrivals and departures
- Take, cancel and change room reservations
- Provide information on hotel facilities and services
- Provide general information about points of interest in the area
- Process guests' departures, calculate charges and receive payments
- Balance cash and complete balance sheets, cash reports and related forms
- Maintain an inventory of vacancies, reservations and room assignments
- Follow emergency and safety procedures
- Clerical duties (i.e. faxing, filing, photocopying)
- Answer telephone and relay telephone calls and messages
- Assist clients/guests with special needs
- Contact customers to deliver requested wakeup calls
- Perform light housekeeping and cleaning duties
- Provide customer service
Work conditions and physical capabilities
- Attention to detail
- Standing for extended periods
- Work under pressure
Personal suitability
- Client focus
- Excellent oral communication
- Flexibility
- Judgement
- Reliability
- Team player
- Resourcefulness
How to apply
By email:
humanresources@prestigehotels.ca
