Front Desk Administrator - TRICORP

Who We Are

The Tribal Resources Investment Corporation (TRICORP) is a not-for-profit First Nations-owned lending institution committed to empowering local entrepreneurs, small businesses, and economic development initiatives while enhancing skills within First Nations communities in Northwestern British Columbia.

“Our vision for our people: Economic Self-reliance”

Since its inception, TRICORP has played a vital role in fostering prosperity and self-reliance at both individual and community levels, providing business loans totaling $31 million as of December 2021. TRICORP continues to be a key supporter of First Nations’ economic development. Founded in 1990 as an Aboriginal Capital Corporation, TRICORP administers a self-sustaining revolving loan fund for Native businesses. Principal repayments are reinvested into the fund for re-lending, while interest from the loan portfolio supports the necessary administrative services. Our experienced team of Indigenous administrators leads innovative initiatives and partnerships, all aligned with our overarching vision of First Nations economic self-reliance.

Our Mandate

TRICORP’s mandate is to provide financing for business activities which increase the number of permanent jobs, reduce unemployment and facilitate business ownership among First Nations people. Applicants must be of Aboriginal descent, the activities funded must take place within the region, and projects must fall within the TRICORP mandate.

About the Role

Reporting to CEO, Front Office Administrator plays a pivotal role in ensuring the smooth operation of both administrative and data management functions at the front desk and within the organization. Key responsibilities include managing front desk operations, such as managing incoming calls, greeting visitors, and overseeing mail and courier services. The Administrator is also responsible for data entry, maintaining accurate client records, and providing administrative support to Program Officers. This role requires strict adherence to the Indigenous Skills Employment Training Strategy (ISETS) Agreement, assisting with funding applications, and coordinating training and employment services for clients. Additionally, the administrator will collaborate with external partners, support event coordination, and manage office supplies and equipment.

Who You Are

You excel at delivering exceptional and professional front office services to clients, vendors, partners, and visitors. You are highly organized, detail-oriented, and committed to completing tasks efficiently while maintaining strict adherence to organizational policies and standards. Your strong communication skills enable you to effectively engage with senior leadership, ensuring smooth operations and clear information flow. Adaptable and resourceful, you thrive in a dynamic environment and are passionate about supporting the success and empowerment of Indigenous peoples in Northwestern British Columbia.

What You Will Do

Front Desk Responsibilities

• Manage incoming calls, greet visitors, and ensure a professional front office experience.
• Oversee mail, faxes, and courier services, ensuring timely distribution and record-keeping.
• Compile and process program application forms, maintain organized filing systems, and manage job board updates.
• Support the CEO and staff by taking meeting minutes, generating client letters, and maintaining voicemail systems.
• Handle payments, receipts, and other general office duties such as photocopying and replenishing office supplies.

Data Entry and Office Support

• Provide administrative support to Program Officers, including scheduling appointments and managing client files.
• Ensure compliance with ISETS Agreement by assisting with funding applications and identifying training opportunities for clients.
• Complete data entry, generate reports, and collaborate with Service Canada for accurate data collection and system maintenance.
• Support the organization’s events, meetings, and promotional activities by preparing materials and coordinating logistics.
• Maintain office equipment, handle client inquiries, and assist with general clerical tasks.

Public Relations and Community Consultations

• Foster and maintain strong relationships with TRICORP strategic partners, including Indigenous communities and organizations, industry leaders, unions, training organizations, and government agencies within the TRICORP Northwest service delivery area.
• Support the development and implementation of projects related to human resource planning, organizational capacity building, employment services, and training opportunities within high-growth sectors.

What You Bring

• Minimum 1 years of relevant administrative experience, working with First Nations
• communities or organizations.
• Post-secondary education in office management or administration is an asset.
• Strong knowledge of Indigenous history, culture and traditions.
• Proficiency in technical skills, including MS Office, word, spreadsheets, calendars, databases, presentation software, email, and web applications.
• Demonstrated excellence in written communication, with the ability to create reports, meeting minutes, handouts, flyers, forms, templates, and other documents in a clear and visually appealing format.
• Strong professional written verbal communication skills,
• Ability to anticipate needs, take initiative, and demonstrate a passion for service.
• Excellent time management and organizational skills, with the ability to prioritize tasks and make sound judgments in decision-making.
• Ability to work independently with minimal supervision and displays excellent teamwork and collaboration skills.
• Ability to forge and maintain positive relationships with stakeholders, demonstrating tact and diplomacy.
• Strong attention to detail and accuracy.
• Maintains confidentiality and exercises discretion in handling sensitive information.
• Valid driver’s license preferred, with the ability to provide a driver’s abstract.

What We Offer

• An opportunity to work with like -minded people who wish to make a positive contribution and impact
• Location: 100 Grassy Bay Lane, Prince Rupert, B.C., V8J 3T1
• A healthy extended benefits plan, including LTD and Life Insurance
• 2 weeks’ vacation, plus paid time off over Christmas and New Year’s
• 15 paid sick days per year
• 14 Statutory Holidays each year
• Commitment to your ongoing learning and development

To Express Interest

Please apply online by submitting your current resume and cover letter detailing how your experience and education will support your success in this role.

While we recognize the value of diversity in the workplace and welcome applications from people of all backgrounds, preference will be provided to Indigenous applicants in accordance with section 42 (1) of the BC Human Rights Code and section 16(1) of the Canadian Human Rights Act. Candidates of Indigenous background are encouraged to self-identify on their application.

Job Types: Full-time, Permanent

Pay: $40,000.00-$45,000.00 per year

Benefits:

• Dental care
• Extended health care
• Life insurance
• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to commute/relocate:

• Prince Rupert, BC: reliably commute or plan to relocate before starting work (preferred)

Application question(s):

• How proficient are you in using Microsoft Office Suite?
• Are you legally authorized to work in Canada?

Experience:

• Administrative: 1 year (preferred)

Work Location: In person