Library Assistant – Technical

Prince Rupert Library Position

Position: Library Assistant – Technical
Permanent Full-time, 35 hrs/week
Wage: $36.21/hr
This is a CUPE Local 105-01 Bargaining Unit Position

Date of Notice: August 14, 2024

Job Summary:

Under the direction of the Deputy Librarian, the Library Assistant - Technical provides general technical support, ILS administration, computer system administration, website maintenance, and works on computer related projects. The position also includes scheduled shifts on the circulation desk including some evenings and weekends.

Duties and Responsibilities:
• Maintain the library's computer networks (email, file server, etc.) and the library website.
• Support the technical needs of the library under direction of the Deputy Librarian.
• Responsible for integration of library's print materials into digital media.
• Responsible for providing computer support to staff and staff training as needed.
• Assist Deputy Librarian with Sitka ILS and ILS troubleshooting.
• Assist patrons on Userful internet access stations with circulation/browsing issues and when necessary, communicate with the Userful Support Team via phone and email to troubleshoot or update stations.
• Assist patrons with wireless access, ebook/audio-books and online databases.
• Circulation Desk duties, including but not limited to in-person, telephone and email assistance to the public.
• Monitor and maintain the library's social media accounts.
• Assist patrons with technical support on personal devices ie. iPads, tablets, phones, and laptops
• Other duties as required.

Requirements:
• Two years post secondary education or two years library experience or combination of the two
• Good interpersonal and communication skills both written and oral
• Ability to work with individuals who have minimal technical abilities
• Detail oriented
• Excellent problem solving skills

Software Skills:
• Comfortable with both Windows and various Linux Distributions for workstations
• Experience or ability to learn how to work with server side programs: Apache, email servers, Islandora, Virtual Machines, pihole, Unify, etc.
• Experience with website content management systems, preferably Drupal
• Experience in web design
• Experience with technologies such as HTML.
• Experience or ability to learn Unix skills and Evergreen ILS software which includes local system administrator responsibilities.
• Experience with Shell scripting an asset
• Maintain and expand the library's digital repository systems, including the Turning the Pages newspaper archive. Familiarity with Islandora an asset.
• Experience using Facebook and Instagram with Meta Business
• Video editing skills considered an asset for social media platforms
• Experience with Adobe Suite an asset for designing social media postings.

Hardware Skills:
• Identify specific problems of malfunctioning machines and suggest plan of action
• Prioritize specific solutions
• Troubleshoot staff machines: Linux servers and OS, Windows OS, Brother printers, Xerox, etc.

The Prince Rupert Library is located on the beautiful northwest coast of British Columbia within the Great Bear Rainforest. We strive to improve life for all residents of our community through access to information and good customer service.

We are committed to the process of reconciliation and recognize that we operate on the traditional and unceded territory of the Ts'msyen people. We strongly encourage individuals of indigenous descent to apply for this position.

Submit cover letter and resume or CV to:
Mercedes Taylor, Deputy Librarian
deplib@citywest.ca
Fax: 250-627-7743

Closing Date: Position will remain advertised until filled.

Posted on 8/15/24