POSITION SUMMARY
Haida Tourism is a Haida-owned company, owned and operated by Haida Enterprise Corporation (HaiCo). HaiCo is focused on building Haida owned enterprises that reflect Haida cultural values, invest in the training and mentorship of Haida Citizens, create careers and improve the lives of Haida Citizens and the economy of Haida Gwaii.
Haida Tourism has an exciting opportunity for a service-oriented individual that wants to support the leadership and growth of the Haida House team. Reporting to the Director of Operations, the Head of Operations will play a pivotal role in ensuring seamless operations, both front and back of house, to deliver exceptional guest experiences and cultivate a positive team environment. The Head of Operations responsibilities will include recruitment, training, scheduling, conducting staff check-ins and team meetings, delegating tasks, & supporting the guest experience team. The hours of work will include evenings and weekends.
Posting open until December 10
DUTIES AND RESPONSIBILITIES
- Provide leadership aligned with Haida cultural values and company objectives.
- Build, mentor, and manage an effective team through recruitment, training, and performance management, implementing individual staff training programs, and promoting career growth for Haida Citizens.
- Managing staffing schedules, ensuring adequate coverage for shifts and optimizing staff allocation to maintain operational efficiency.
- Lead staff recruitment, training, and retention efforts, fostering a positive working environment.
- Collaborate with the guest experience team to ensure exceptional guest satisfaction and actively support marketing efforts to drive bookings, contributing to the property's growth and success.
- Working closely with the CFO to oversee budgets, monitor variances, and report to senior management.
- Review departmental costs and approve expenditures, and ensure departmental results are on budget.
- Foster effective communication within the team and collaborate with other departments and local entities to enhance guest experiences.
- Represent the property in the community, acting as a liaison to maintain and develop local relationships, contributing to the property's positive presence and integration within the community.
- Implement operational improvements and action plans to enhance service quality, participating hands-on in operations as needed.
- Provide mentorship and support to the team, recommending training opportunities for their success.
- Ensure emergency protocols are understood and adhered to by staff for a safe environment.
- Uphold and reinforce company policies and guidelines across all operations.
- Other related duties, at the discretion of the Director of Operations.
KNOWLEDGE, SKILLS AND ABILITIES
- Excellent proven mentorship and staff development skills
- Excellent written and interpersonal communication skills including conflict management
- Strong organizational and supervision skills with effective decision and delegation skills
TRAINING, EDUCATION AND EXPERIENCE
- Minimum of 5 years’ experience in management experience in similar tourism operation
- Post-secondary education in marketing, tourism and/or management
- Or an equal combination of education, training, and experience
Location: Tlell, British Columbia
Department: Operations
Employment Type: Full-Time
Minimum Experience: Manager/Supervisor
Compensation: $60,000-$75,000
Position posted 01-02-2025
