Head of Food and Beverage

POSITION SUMMARY 

Haida Tourism is a Haida-owned company, owned and operated by Haida Enterprise Corporation (HaiCo). HaiCo is focused on building Haida owned enterprises that reflect Haida cultural values, investing in the training and mentorship of Haida Citizens, creating careers and improving the lives of Haida Citizens and the economy of Haida Gwaii.

Haida Tourism has an exciting opportunity for a service-oriented individual that wants to support the leadership and growth of the Ocean House team. Reporting to the Ocean House Manager the Head of Food and Beverage will ensure that the front of house staff of Ocean House is operating efficiently to deliver an exceptional guest experience and a positive and supportive team environment. The Head of Food and Beverage responsibilities will include daily serving, bartending, bussing, resetting, hosting, and any other assistance required as well as oversite and coordination of front of house staff. The hours of work will include evenings and weekends.

DUTIES AND RESPONSIBILITIES  

• Schedule front of house staff shifts ensure the staff provide a positive guest experience
• Provide daily serving, bartending, bussing, resetting, hosting, and any other assistance required as well as oversite and coordination of front of house staff
• Ensure the restaurant is adequately staffed
• Help Ocean House Manager support front of house staff recruitment, training, and retention, to ensure that there is an effective team
• Responsible for inventory controls and ordering of all bar food and beverage
• Responsible for developing the bar menu and specials
• Instill a positive and respectful working environment follows all health and safety guidelines
• Ensure all areas are clean and well maintained
• Support events and set-up service and cleaning
• Maintain knowledge of how to make house cocktails
• Deal with guest complaints promptly and professionally
• Ensure proper completion of ‘cash out procedures’ by staff
• Other related duties as required

KNOWLEDGE, SKILLS AND ABILITIES 

• Strong organization, supervision, and time management skills
• Ability to nurture a strong team environment
• Understanding of Haida cultural values
• Ability to deal with conflict in a calm and professional manner

 TRAINING, EDUCATION AND EXPERIENCE  

• 2+ years in front of house in hospitality business or restaurant
• 2+ years experience of supervisory or management experience is considered an asset
• Bartending experience is considered an asset
• Working knowledge of restaurant point of sales system
• Demonstrated experience in working in a team environment

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