Community Living Contracts Manager

Job Title:

Community Living Contracts Manager

Reports To:

Executive Director

Location

Masset, BC

Position Type:

Permanent Full-Time

Level/Salary Range:

Excluded/Management

$39.30/hour

Includes full Extended Health and Welfare benefits package (Health, Dental and Life/AD&D/LTD Insurances) as well as Municipal Pension Plan defined benefits pension.

Position Hours:

35 hours/week

Monday – Friday

(9 am – 5:30 pm)

Includes flex bank option for earned time flex days

This position requires occasional evening and weekend work.

Date Posted:

Posting Expires:

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Applications accepted by: https://hgscpeace.scouterecruit.net/jobs/273853

Job Description:

Responsible for overseeing and managing HGSCP’s Community Living BC programs and program staff, including Home Share, Community Inclusion and Residential Care in accordance with Community Living B.C. and Haida Gwaii Society for Community Peace principles, policies and procedures. Ensures effective service delivery of CLBC Group Home and other CLBC programs are run in accordance with the HSGCP and CLBC’s policies, ethics, and philosophy. Provides orientation, work direction, and guidance to the CLBC Support Worker Team. Provides supervision, orientation, work direction, performance management, and guidance to the CLBC Support Worker team. Recruits, interviews and hires program staff in accordance with organizational requirements. Assists the Executive Director with program-related policy and operational development including budgetary reviews and planning related to assigned program areas.

Duties and Responsibilities

Program Management/Oversight Duties

1.       Ensures that staff complete client goal setting and personal plans with supported individuals, may also participate in the planning/goal-setting process

2.       Reviews client personal plans, problem situations and remedies with the CLBC team and may participate directly in case planning or provision of services to resolve difficult or sensitive issues or problems. Evaluates the effectiveness of client directed “goals and service plans” and progress of the team. Strives for resolution of identified problems and moves towards defined objectives. Assesses results and implements adjustments to client supports as needed.

3.       Facilitates referrals to the CLBC programs by ensuring that the referral details the individual’s care requirements, a copy of their plan developed by CLBC as well as any health care plan that may be in place are received. Meets with the family/present provider and the supported individual to determine care needs and criteria.

4.       May recruit, interview, screen and orient potential CLBC contract caregivers by discussing with interested community members, their desire to provide Home Share/ or other programs, services and then outline the application process, community need and caregiving requirements.

5.       Completes intake packages with CLBC caregiver applicants; ensures applicants complete required documentation including Criminal Record Checks, Medical forms, letters of Reference and questionnaires.

6.       Monitors and authorizes CLBC program expenditures and maintains client-related financial records in accordance with established agency procedures. Prepares the client monthly budgets for review and approval by the Executive Director.

7.       Records and reports program activities; completes monthly and annual reports by following and completing the work identified within a caseload monitoring schedule (i.e. Health and Safety Checks, Monitoring Tool, Individual Support Plan (ISP), ISP Review and Quality of life Report.)

8.       Supports Home Share/Service providers by providing information on best practices and CLBC standards of service provision.

9.       In unusual situations may work as a front-line deliverer, assisting front line workers with client service tasks.

10.   Performs other related duties as required.

Direct Supervisory Duties

11.   Supervises and provides work direction to the CLBC program staff and evaluates the effectiveness of the team’s performance.

12.   Responsible for hiring program staff, including candidate selection, interviewing, and reference check processes, for both external and internal job application candidates.

13.   Develops performance standards for the team and evaluates the performance of direct reports through performance appraisals. Identifies program staff training needs and coordinates staff training development and delivery.

14.   Maintains and updates confidential personnel files, including performance management and disciplinary records, for program staff/direct reports.

15.   Monitors and supervises the staff team to evaluate the effectiveness of client directed “goals and service plans” and progress of the team. Supports and directs the team to strive for resolution of identified problems and move towards defined client goal. May assess results and direct the staff team to implement adjustments as needed.

16.   Provides work direction and correction to the CLBC support worker team on service delivery matters and brings concerns in a written format to the Executive Director.

17.   Monitors and supervises the staff team to maintain accurate and complete documentation, intakes, logs, government statistics, bed stays, petty cash entries, reports and records as required.

Labor Relations Duties

18.   Directly responsible for labor relations issues for assigned program areas and direct reports including discipline, grievance resolution and arbitrations. Directly involved with determining and implementing the appropriate response to employee misconduct including discipline and discharge, upon consultation with the Executive Director and appropriate labor relations legal counsel.

19.   Provides recommendations for and may participate in collective bargaining processes.

20.   Represents the Employer in joint union-management proceedings such as labor relations related to disciplinary processes for direct reports, and labor management joint committee meetings.

Operations Management Duties

21.   Plans, organizes, controls and directs the provision of services for the CLBC Programs. Oversees the day-to-day operation of the CLBC programs by ensuring that the program guidelines and policies are adhered to, and program standards and licensing requirements are met.

22.   Ensures effective CLBC Programs service delivery consistent with CLBC and agency mandate, policy, legal, contractual and budgetary requirements, in consultation with the Executive Director.

23.   Reviews all CLBC Unusual Incident Reports and reports concerns to the Executive Director

24.   Monitors and ensures cleanliness, safety, and repairs of the residence building for client and staff health and safety. Ensures cleanliness, safety, and repairs of the CLBC Group Home residence for health and safety completing safety inspections and by reporting to maintenance any concerns which include but are not limited to security alarms, fire systems, furnaces and general repairs

25.   Oversees general repairs and occasional special renovations projects on the CLBC Group Home building and yard.

26.   Ensures that staff scheduling meets the BCGEU General Services Collective Agreement requirements.

27.   Monitors and oversees program service delivery to ensure such delivery is consistent with agency mandate, policy, legal, contractual and budgetary requirements. Supervises, develops, provides work direction and motivates assigned staff to attain program objectives and service delivery goals.

28.   Monitors to ensure that accurate program records and statistics collection are maintained. Correlates and submits monthly statistics to program contract funders. Acts as privacy officer and oversees all records management issues in relation to the Transition House and its files/records.

29.   Oversees inventory of food, office and personal products, either directly or through supervision. Use annual CLBC budgets as a guide in planning expenditures and upkeep.

30.   Assists the Executive Director with annual program budget development and reviews.

Policy Development

31.   Develops and establishes standards and accountability mechanism for assigned responsibility areas in accordance with policies and goals jointly established and approved by the Executive Director.

32.   Develops and recommends long range plans and objectives for the CLBC Programs in consultation with the Executive Director. Provides advice and recommendations to the Executive Director on significant or cross-agency program and service issues.

33.   Contributes recommendations for and assists with drafting and development of program policy and procedures.

Community Relationships

34.   May provide liaison, education and advocacy for community agencies, other professionals and neighbors on issues concerning assigned programs.

35.   Liaises with community service providers such as Hecate Strait Employment Development Society, Elders Centre, Medical staff and other professionals to coordinate service provision.

36.   Promotes public awareness of and support for the CLBC programs by performing such duties as producing promotional materials, attending community events, providing information about the programs to the community, and responding to inquiries from community members.

STANDARDS OF PERFORMANCE:

37.   Will have respectful and open-minded interactions with the individuals receiving services, the families, advocates, other service providers, coworkers, the funding source, and the community in general to maintain effective Support Services.

38.   Will establish and maintain effective working relationships and lines of communication with the people we support, their families and advocates, the funding source, and other agencies and service providers

39.   Will set a climate that supports the clients, the home share provider, and all involved (staff clients and internal partners) by promoting dignified support and functioning lines of communication between all parties.

40.   Will keep in contact and respond to emergency calls from the support team when required.

41.   Will assure the direction of support is always rooted in the choices, needs, health and personal vision of the people we support.

42.   Integrates quality criteria and standards into daily work practice and participates through suggestions, actions, etc. in continuous quality improvements in all aspects of operations.

43.   Will ensure a climate of respectful support rooted in the understanding that CLBC services are based on client-centered principles.

Qualifications and Education Requirements

·       Diploma in a related Human Services/ Social Services field.

·       And three (3) years recent related experience including one (1) year supervisory experience.

·       Previous social service or related program management experience is also required, preferably within the social service sector and in a unionized environment

·       Or an equivalent combination of education, training and experience.

·       Required to maintain a valid class 5 BC drivers license, and current 1^st aid certificate,

·       Required to complete a satisfactory Criminal Records Check and Driver’s Abstract review.

·       Required to complete regular professional development training (both online and in-person)

·       This position requires the successful candidate to have a vehicle that is in good working order and to use their vehicle in the course of their duties.

Preferred Skills

·       Strong personal values based on self-determination, autonomy, and dignity for all individuals.

·       Strong interpersonal and supervision skills.

·       Demonstrated teamwork and leadership skills

·       Adaptable/Flexible to changing requests and environment.

·       Analytical and problem-solving skills

·       The ability to function independently, and frequently under pressure while managing multiple concurrent projects and deadlines including effectively managing crisis or emergency situations is an ongoing expectation.

·       Ability to remain calm and use de-escalation skills in stressful situations.

·       This position requires occasional evening and weekend work.

Reviewed By:

Date:

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Approved By:

Date:

June 25, 2024

Last Updated By:

Brie Altrogge, Executive Director

Date/Time:

June 25, 2024