Transition House Support Worker (Full Time)


Job Title: Transition House Support Worker Reports To: Transition House Director
Location Masset, BC Position Type Casual/ as needed
Multiple openings
Level/Salary Range: $23.90 – 25.19/hour, Step 3 wage rate,  JJEP grid level 10 Position Hours: Morning 7 am – 3 pm
Afternoon 3 pm – 11 pm
Nights 11 pm – 7 am (Shift Work)
Date Posted: Posting Expires: Until filled
Applications Accepted By:
Fax or E-mail:

(250) 626-4662 or

Subject Line: Transition House Support Worker

Attention: Transition House Director


Box 811

2132 Collison Avenue

Masset, BC

V0T 1M0

Job Description: Provide support, security, information, education, crisis intervention and referrals to residents and Help-line callers. Also responsible for general upkeep and daily operation of the Transition house.
NOTE: All duties will be adapted to include appropriate COVID-19 protocols.
Casual Positions receive an additional 10.2 % in lieu of sick, vacation & stat benefits.
Qualifications and Education Requirements

·        Certificate, diploma, or course work in a related human / social service field: would be an asset but is not required.

o   One (1) year related human/social service experience

o   Or an equivalent combination of education, training and experience.

Must be willing to complete (on-the-job training provided):

·        Must have a valid certification in Standard First Aid (2-day course) with a CPR-C component

·        Food-Safe Certification

·        Completion of Violence Prevention/De-escalation course (online)

·        Completion of Domestic Violence Safety Planning course (online)

·        BCSTH Foundations in Violence Against Women Training (online) completed

·        BCSTH Introduction to Transition House Work Module 1 (online) completed

·        BCSTH Introduction to Transition House Work Module 2 (online) completed

·        This position is dependent on a clear Criminal Records Check.

Preferred Skills

·        Good written and verbal communication skills.

·        Good basic computer skills and an ability to learn new software skills

·        Caring and open-minded attitude

·        Ability to remain calm under stressful situations

·        Able to monitor clients and household for safety and security.

·        Ability to adhere to directives while allowing clients their autonomy.

·        Ability to deal appropriately with upset, angry or demanding clients.

Role and Responsibilities

·        Screens prospective residents for suitability prior to admission. Conducts intake interviews. Orients and assists residents to settle in the house.

·        Maintains strict confidentiality of client information and any information gained as a result of employment at Haida Gwaii Society for Community Peace (HGSCP).

·        Assesses residents’ immediate needs and assists them to define and implement an action plan. Provides information to residents on resources available and recommends appropriate services including all HGSCP programs i.e. Stopping the Violence Women’s Counselling (STV), Victim Services (VSP), Child and Youth Counselling (CWWA) and Outreach.

·        Monitors and ensures the safety and comfort of residents and the security of the facility.  Facilitates conflict resolution between residents.

·        Provides emotional support, encouragement, goal setting and problem solving support to residents. Facilitates house and/or support group meetings.

·        Liaises with other service agencies and professionals. Maintains current knowledge of issues and resources related to abuse and violence. May participate in public awareness activities about services and issues of abuse.

·        Ensures housekeeping services such as laundry, housecleaning, grocery shopping and maintaining supplies are completed. Orders supplies/groceries; performs minor maintenance.

·        Coordinates and participates in the Transition House dinner; menu planning and food preparation as well as food inventory duties.

·        Provides crisis intervention, risk assessment and safety plan for clients, residents and crisis line callers. Provides information, advocacy for and assistance to residents and crisis line callers.

·        Maintains professional and confidential case notes, resident records, documents, forms and statistical information.

·        Is familiar with HGSCP Policy and Procedure Manual and the BCGEU Collective Agreement.

·        Attends educational training and participates in staff meetings as required.

·        Documents and reports in writing to Management any unusual incidents and/or inappropriate behavior that is known or witnessed in a timely manner.

·        Orients and assigns duties to volunteers/practicum students.

·        Performs other related duties as required.


How to Apply

Fax or E-mail:

(250) 626-4662 or

Subject Line: Transition House Support Worker

Attention: Transition House Director


Box 811

2132 Collison Avenue

Masset, BC

V0T 1M0