Settlement Facilitator (Full Time)


Settlement and Immigration Services


Settlement Office 125 Market Place, Prince Rupert BC

Hecate Strait Employment Development Society is a non-profit organization governed by a board of directors with a mandate to provide employment programming and training to enhance the opportunities of the residents of the North Coast and Haida Gwaii.

As the Settlement Facilitator, in our Immigration and Settlement Services department, you will work to support newcomers and immigrants in Prince Rupert to thrive as part of our local community.  In this highly engaged position, your main role will be to facilitate small groups on various topics such as English language, local community and services, and employment. This is a part-time position in our Prince Rupert office. Monday to Friday from 8:30am-12:30pm. There are some events throughout the year in the evenings and weekends that you may need to attend.

To succeed role you must:

·        Care about people’s long term success,

·        Have a strong understanding of community resources and settlement issues,

·        Be ready to coach, facilitate and lead

·        Bring a passion for continuing learning and adult education


1)      Provide orientation information, referrals and settlement counseling services to newcomers;

2)      Using a client centered approach, conduct an assessment and assist newcomers in the development of a personalized settlement action plan;

3)      Through case management and follow-up contacts, support the achievement of positive client outcomes;

4)      Plan, implement and deliver workshops, life-skills and education courses;

5)      Track all client service activities and enter into reporting systems;

6)      Facilitate appropriate referrals and client access to other services in the community;

7)      Conduct community outreach and market our services to the community and potential clients;

8)      Participate in regular program, staff and regional meetings, as well as other internal and external committees as required;

9)      Develop, document and report templates on client outcomes;

10)   Prepare and submit statistical and progress reports to supervisor of activities in a timely manner;

11)   Contribute to Immigrant and Settlement Services social media and email communication plan;

12)   Organize and assist special events for newcomers;

13)   Obligation to uphold HSEDS and client confidentiality agreement;

14)   Assist with other activities as required;


 The ideal candidate will possess the following qualifications:

  • Understanding of, and sensitivity to, issues affecting immigrant and refugee communities;

·        Become familiar with HSEDS policies and procedures, programming objectives and client service philosophy, and understand clearly his/her role in achieving related contractual goals and outcomes;

·        Must have strong customer service skills;

·        Knowledge of community resources and services in Prince Rupert;

·        Interview, assessment, analytical and problem solving skills;

·        Ability to work effectively with other service providers;

·        Demonstrated ability to contribute in a team setting;

·        Ability to work productively in an MS Office environment;

·        Excellent oral and written English skills

·        Capable of communicating cross-culturally.

·        Ability to multi-task while maintaining a high level of accuracy in data collection and reporting;

·        Able to pass and maintain a criminal record check;

·        Ability to work flexible hours;

·        Second language desirable;


We offer:

·        Extended health benefits

·        Paid vacation, paid discretionary days off, paid sick time and your birthday off

·        Options for variable work hours

·        Opportunities for professional development


How to Apply

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