Part-time Customer Service Representative (Full Time)


City West


CityWest is one of the biggest employers in Northern BC, whose team is driven to learn and embrace new challenges. Providing a dynamic and positive work environment in an ever-evolving industry, we strive to exceed expectations, and deliver a superior experience to our customers. With a growing customer base and a variety of capital expansion projects in process, we are looking for a Permanent Part-Time Customer Service Representative to join our expanding team.

Nature of Work:

This is a customer service oriented position with extensive contact with the public. This position requires an individual with good customer service skills, organizational ability and initiative when dealing with the demands of this position.

Principal Accountabilities:

  • Handle customer service inquiries by telephone and in person
  • Accurate completion of work orders for installation and changes of service
  • Work with the other departments to resolve escalated customer issues
  • Additional duties based on business needs

Required Education

  • Secondary School Diploma
  • Post-Secondary studies are an asset

Qualifications and Experience

  • 2 years customer service experience obtained within the last 5 years
  • Two or more years’ experience with multi-programmed cash registers obtained within the last 5 years
  • Minimum of 2 years of related computer experience is essential, including a working knowledge of Excel and Word

Skills and Competencies:

  • Ability to interact and communicate professionally with a diverse group (peers, customers, supervisors, managers, and subject matter experts)
  • Ability to multi-task – typing, data entry while speaking with customers
  • Strong problem solving skills
  • Organized, attentive to detail
  • Ability to work through stressful situations

Ability to work well alone and in a team environment.

Please note that interviews and assessments may be required to determine skills and qualifications for the position.

Job Type: Part-time

Salary: $20.00-$22.00 per hour


  • Company events
  • Dental care
  • Disability insurance
  • Extended health care
  • Wellness program


  • Secondary School (preferred)


  • customer service: 1 year (preferred)

Job Duties:

  • Answer incoming customer inquiries
  • Collaborate with key stakeholders and teams to stay updated on new products, services, and policies
  • Record and modify customer information within the database
  • Engage with clients in a friendly and professional manner while actively listening to their concerns
  • Offer support and solutions to customers in accordance with the company’s customer service policies
  • Other duties as requested

Work remotely:

  • No

COVID-19 precaution(s):

  • Remote interview process
  • Social distancing guidelines in place
  • Virtual meetings
  • Sanitizing, disinfecting, or cleaning procedures in place

How to Apply

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