Member Services Representative (Full Time)


Northern Savings Credit Union


Position Name

Member Services Representative – Full-Time – Masset

Position Description

Northern Savings Credit Union has an opening for a full-time Member Services Representative for our Masset branch. This would appeal to an outgoing individual interested in providing excellent customer service and a career in sales.

General Duties

Member Service

  • Processes wide range of financial transactions while offering a suite of deposit products.
  • Is knowledgeable in all Northern Savings Credit Union financial products and services to enable referrals to Financial Services Representatives, retail and Business Services, wealth management and insurance (life, property & casualty).
  • Takes ownership of member issues and complaints, resolving and referring as appropriate.
  • Presents a professional image to members and internal customers (other staff).
  • Continually markets the benefits of membership to non-members to grow the member base.
  • Other duties may be assigned periodically.

Employee Engagement

  • Engages in positive internal customer interactions which support a positive, respectful workplace that promotes team success.
  • Collaborates with staff in addressing services issues and member concerns.
  • Fosters a culture consistent with the credit union’s values and service philosophy.
  • Actively participates in team meetings.

Operational Effectiveness

  • Has excellent knowledge of processes and procedures that apply to the MSR role.
  • Identifies process improvements and escalates to supervisor.
  • Ensures that all interactions with members and fellow staff are completed in a professional and timely manner.

Risk Management and Financial Health

  • Meets compliance, confidentiality and regulatory requirements and abides by management policy and branch procedures.
  • Understands authorities with respect to overrides, waiving service charge and negotiable items custodial duties.

Qualifications Required


  • Secondary school diploma required.
  • Completion of post-secondary education is an asset.


  • Previous sales and service experience is preferred or an equivalent combination of education, training and experience.
  • Previous community volunteer experience preferred.


  • Demonstrated sales and service skills.
  • Excellent written and verbal English communication skills.
  • Working knowledge, skills and experience in Microsoft Office (Word, Excel, Outlook).
  • Ability to communicate and liaise professionally with members, potential customers, community groups and co-workers while maintaining confidentiality.

Job Reference Number


Closing Date

Until Filled

Job Location


How to Apply

Open until filled

How to Apply

To receive an application, please contact:
Manager, Human Resources

Or apply online

Thank you for your interest in Northern Savings Credit Union. Please note, only those applicants selected for an interview will be contacted.