Help Desk Technician (Full Time)


CityWest Cable & Telephone Corp


Nature of the job

Reporting to the IT Administrator, The IT Helpdesk Technician will be responsible for maintaining the integrity of computer and associated software within the company. This Tier 1 role will handle calls, emails, and manage a Service Desk support ticketing system to ensure excellent customer service.


  • Provide quality customer support to all contacts for IT-related issues or requests.
  • Perform diagnostics, troubleshooting and resolution activities for incidents or requests.
  • Asset Tracking, PC hardware deployment and repairs
  • Manage user accounts and configure hardware / software as part of new employee onboarding.
  • Support a mixed OS environment (Windows, Mac, Android, IOS)
  • Support a mixed device environment (Laptop, Tablet, Phone, Thin / Thick clients)
  • Work to resolve the root causes of incidents to ensure maximum IT Systems availability in the future.
  • Develop documentations framework to ensure detailed and updated documents are maintained.

Required Education

  • Secondary School Diploma
  • Post-Secondary studies in IT (or field relating to quality assurance) would be an asset.

Experience / Competencies

  • Minimum two years’ experience in an IT field.
  • Must have a solid understanding of IT and Network related concepts.
  • Previous experience in Customer Service or Helpdesk technical role an asset.
  • Strong command in Office365
  • Excellent communication (oral and written), and interpersonal skills.
  • Ability to work outside of business hours as needed.
  • Efficient problem-solving skills.

Reference ID: CW21-33

Job Types: Full-time, Permanent

Salary: $40,000.00-$45,000.00 per year


  • Dental care
  • Extended health care
  • Life insurance
  • Paid time off
  • Vision care
  • Wellness program


  • 8 hour shift
  • Monday to Friday

Application question(s):

  • Are you willing to provide criminal background check, reference check?


  • Secondary School (preferred)


  • IT support: 2 years (preferred)

Work remotely:

  • No

How to Apply

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