Front Desk Agent (Full Time)

Company

Inn on the Harbour

Description

Urgently hiring
Night Auditor/Front Desk Agent
Night Auditor/Front Desk Agent

Our 49 room Boutique Hotel overlooking the harbour is looking for a Night Auditor/Front Desk Agent to join our team. We are looking for a friendly individual who enjoys being around people and who can manage multiple tasks at once. Our ideal candidate would have previous customer service experience and will understand the importance of responding to guest’s needs in a timely manner. This position covers both afternoon shifts and graveyards. If you’ve worked in the hospitality industry before, we definitely want to talk to you.

Duties & Responsibilities

· Responsible for checking guests in and out while providing a pleasant experience

· Operation of switchboard and related functions

· Present statements of charges to departing guests and receiving payments

· Compile and check daily record sheets, guest accounts, receipts and vouchers using computerized or manual systems.

· Verify and balance daily charges to customer folios, master accounts and house accounts ensuring all required documentation is obtained. Follow specific checklists and credit procedures.

· Balance the rooms audit and post all daily room and outstanding charges.

· Run computer through nightly processing sequence to reset for next day’s use in balancing of applicable functions.

· Works as part of the overall team to ensure the hotel’s effective operation

· Maintain a clean and neat front desk area

· Communicate guests’ request and complaints to the appropriate department

Qualifications

· Previous hotel front office experience is preferred

· Excellent customer service skills

· Strong communication skills in both written and spoken English

· Must be detail oriented and an experienced problem solver

· Able to multi-task and handle multiple priorities

· A team player with positive attitude

· Strong computer skills necessary including experience with Microsoft word and Outlook

Reference ID: NADA0721

Application deadline: 2021-07-16

Expected start date: 2021-07-16

Job Types: Full-time, Permanent

Salary: From $15.50 per hour

Additional pay:

Overtime pay
Benefits:

Discounted or free food
On-site parking
Schedule:

8 hour shift
Holidays
Monday to Friday
Night shift
Weekends
COVID-19 considerations:
At this time we are asking that masks be worn while entering the hotel and in the common area of the hotel.

Work remotely:

No

How to Apply

Apply on indeed.com,

https://ca.indeed.com/jobs?q&l=Prince%20Rupert%2C%20BC&fromage=7&vjk=c3c1eb00b113903b