Customer Service Representative (Part-time) (Full Time)




Nature of Work

This is a sales and customer service-oriented position with extensive contact with the public. This position requires an individual with good customer service skills, organizational ability and initiative when dealing the demands of this position. A CSR 1 is expected to handle customer service sales and/or inquiries by telephone inbound/outbound calling, email requests and in person, accurate completion of work orders for installation, changes of service and payments on accounts.

Principal Accountabilities

  • Maintain and develop positive relationships with CityWest Customers to provide the best customer experience
  • Manage customer requests for products and/or services information, order status, order request and supporting CityWest products
  • Utilize fact-finding skills to qualify and quantify customer requirements to ensure that customized solutions provided meet customer expectations and business requirements
  • Communicating CityWest product and services to existing and new customers. This may be done in-person, on the phone and via outbound calling campaigns
  • Respond to email requests and inquires utilizing superior customer service and business writing skills
  • Additional duties based on business needs

Required Education

  • Secondary School Diploma
  • Post-Secondary studies are an asset

Qualifications and Experience

  • Minimum of one-year experience in a computerized environment
  • Minimum one year of customer service experience
  • Experience with Microsoft Office 365 Suite – Excel, Word, Outlook etc.

Skills and Competencies

  • Ability to interact and communicate professionally with a diverse group (peers, customers, supervisors, managers, and subject matter experts)
  • Good communication skills (oral and written)
  • Strong problem-solving skills
  • Organized, attentive to detail
  • Ability to work through stressful situations
  • Ability to work individually and as part of a team

We thank all applicants in advance for their interest, but we will only be contacting short-listed candidates for interviews.

Reference ID: CW22-02

Part-time hours: 25 – 35 per week

Job Types: Part-time, Permanent

Salary: $20.00-$23.00 per hour

Additional pay:

  • Overtime pay


  • Casual dress
  • Company events
  • Company pension
  • Dental care
  • Disability insurance
  • Extended health care
  • Paid time off
  • Vision care
  • Wellness program


  • Day shift

COVID-19 considerations:
Remote Interview
PPE required
As this position requires close contact interaction with customers, our client is requiring proof of vaccination. Applicants that cannot provide this will cannot be considered for employment.

Application question(s):

  • Are you willing to provide us with reference Check and Criminal Background check?


  • Secondary School (required)


  • customer service: 1 year (preferred)

Work remotely:

  • No

How to Apply

Apply on,