Customer Service Representative (Full Time)




Nature of Work
This is a sales and customer service-oriented position with extensive contact with the public. This position requires an individual with good customer service skills, organizational ability and initiative when dealing the demands of this position. A CSR 1 is expected to handle customer service sales and/or inquiries by telephone inbound/outbound calling, email requests and in person, accurate completion of work orders for installation, changes of service and payments on accounts.

Principal Accountabilities
➢Maintain and develop positive relationships with CityWest Customers to provide the best customer experience
➢Manage customer requests for products and/or services information, order status, order request and supporting CityWest products
➢Utilize fact-finding skills to qualify and quantify customer requirements to ensure that customized solutions provided meet customer expectations and business requirements
➢Communicating CityWest product and services to existing and new customers. This may be done in-person, on the phone and via outbound calling campaigns
➢Respond to email requests and inquires utilizing superior customer service and business writing skills
➢Additional duties based on business needs

Required Education
➢Secondary School Diploma (it is a must)
➢Post-Secondary studies are an asset

Qualifications and Experience
➢Minimum of one-year experience in a computerized environment
➢Minimum one year of customer service experience
➢Experience with Microsoft Office 365 Suite – Excel, Word, Outlook etc.

Skills and Competencies
➢Ability to interact and communicate professionally with a diverse group (peers, customers, supervisors, managers, and subject matter experts)
➢Good communication skills (oral and written)
➢Strong problem-solving skills
➢Organized, attentive to detail
➢Ability to work through stressful situations
➢Ability to work individually and as part of a team

Reference ID: CW21-47

Part-time hours: 25 – 35 per week

Job Types: Part-time, Permanent

Salary: $20.00-$23.00 per hour

Additional pay:

  • Overtime pay


  • Casual dress
  • Company pension
  • Dental care
  • Disability insurance
  • Extended health care
  • Paid time off
  • Vision care
  • Wellness program


  • Monday to Friday
  • Overtime
  • Weekend availability

COVID-19 considerations:
Communicable Disease Plan in place

Application question(s):

  • Are you willing to relocate to Prince Rupert, BC?
  • Are you willing to provide a criminal background check and reference check?


  • Secondary School (required)


  • customer service: 1 year (preferred)

How to Apply

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