Customer Service Representative (Full Time)




Nature of Work
This is a sales and customer service-oriented position with extensive contact with the public. This position requires an individual with good customer service skills, organizational ability and initiative when dealing the demands of this position. A CSR 1 is expected to handle customer service sales and/or inquiries by telephone inbound/outbound calling, email requests and in person, accurate completion of work orders for installation, changes of service and payments on accounts.

Principal Accountabilities
➢Maintain and develop positive relationships with CityWest Customers to provide the best customer experience
➢Manage customer requests for products and/or services information, order status, order request and supporting CityWest products
➢Utilize fact-finding skills to qualify and quantify customer requirements to ensure that customized solutions provided meet customer expectations and business requirements
➢Communicating CityWest product and services to existing and new customers. This may be done in-person, on the phone and via outbound calling campaigns
➢Respond to email requests and inquires utilizing superior customer service and business writing skills
➢Additional duties based on business needs

Required Education
➢Secondary School Diploma
➢Post-Secondary studies are an asset
Qualifications and Experience
➢Minimum of one-year experience in a computerized environment
➢Minimum one year of customer service experience
➢Experience with Microsoft Office 365 Suite – Excel, Word, Outlook etc.

Skills and Competencies
➢Ability to interact and communicate professionally with a diverse group (peers, customers, supervisors, managers, and subject matter experts)
➢Good communication skills (oral and written)
➢Strong problem-solving skills
➢Organized, attentive to detail.
➢Ability to work through stressful situations.
➢Ability to work individually and as part of a team.

Reference ID: CW21-35

Job Types: Part-time, Permanent

Salary: $22.00-$23.00 per hour


  • Company events
  • Company pension
  • Dental care
  • Extended health care
  • Life insurance
  • Paid time off
  • Vision care
  • Wellness program


  • Monday to Friday

Application question(s):

  • Are you willing to provide a criminal background check and reference check?


  • Secondary School (preferred)


  • customer service: 1 year (preferred)

Work remotely:

  • No

How to Apply

Apply on,