Customer Service Agent (Part Time)

Description

Pacific Coastal Airlines is seeking a permanent part-time on call Customer Service/Cargo Agent based in Bella Bella, British Columbia. We are seeking a candidate who is looking to enjoy a family-oriented, dynamic and rewarding work environment. We are excited to welcome safety-oriented and customer service minded individual to continue their career with our company.

Pacific Coastal Airlines is headquartered at the South Terminal building at Vancouver International Airport. We fly scheduled and charter service between busy international airports, remote destinations, and beautiful communities in the province of British Columbia and Southern Alberta.

Pacific Coastal Customer Service/Cargo Agents are responsible for providing outstanding customer service to our passengers over the phone and in person. They also deal with logistical aspects of transporting materials or parcels, including scheduling, packing, routing, documentation, tracking, compliance, etc. Customer Service/Cargo Agents work in in conjunction with flight crew and ground agents.

The ideal candidate for this position is someone who has excellent people skills and enjoys working in ever-changing environment where multi-tasking and flexibility are the key attributes. He/she is responsible to ensure that Company Standard Operating Procedures and Transport Canada Air Cargo Security Regulations are adhered to at all times.

Job Responsibilities:

  • Provide information in-person and over the phone on flight schedules, routes, cargo rates and status
  • Prepare and issue tickets and boarding passes, compute fares, issue refunds, check baggage and collect excess baggage charges in accordance with tariff rules
  • Assist passengers with boarding and disembarking the aircraft, including those requiring assistance
  • Announce flight arrivals, departures, and boarding information
  • Resolve service disruption issues such as cancelled or missed flights, determining alternative flight options, changes or rebooking reservations
  • Investigate and handle customer complaints when problems arise
  • Lift and move baggage on to the belt, from the carousel or through baggage doors
  • Deal with time sensitive shipments, notify customers of the freight arrival
  • Trace lost or misdirected cargo and associated records
  • Weigh cargo items, compute and calculate charges for services in accordance with tariff rules
  • Process and collect payments, prepare and issue airway bills and shipping documentation, enter shipping information into a computer
  • Maintain and update records on a regular basis
  • Lift and move cargo, ensure that is has being directed properly
  • Decide whether to accept or reject cargo items, provide special handling of cargo as required
  • Possess an excellent understanding of company products and services and effectively promote them at all times
  • Ensure the safety, security of all customers and their possessions at all times
  • Other duties as assigned

Qualifications:

  • Previous customer service experience is an asset
  • Capable of lifting up to 70 pounds
  • High level of computer proficiency and data entry skills
  • Must be able to obtain and maintain designated security clearance

Skills & Abilities:

  • Strong written/oral communication and teamwork skills
  • Ability to work independently under minimal supervision and/or as part of a team
  • Complete tasks in an efficient and accurate manner
  • Flexible to work weekends, evenings, holidays and/or irregular shifts
  • Able to work outdoors during inclement weather conditions

Why Pacific Coastal Airlines?

Company Culture: We honour our company motto of People Friendly, People First for both our employees and our passengers. We encourage a positive, caring workplace and put a high value on collaboration, accountability, and loyalty. We are inclusive, respectful, and have a friendly corporate culture.

Travel Benefits: We offer excellent travel perks within the Pacific Coastal network for employees, their eligible family members, and their buddies. Also available to employees and their eligible family members is standby travel on other airlines across the world. Additionally, employees are eligible for discounts with various hotels and restaurants within the communities we serve as well as steeply discounted cargo shipping within the Pacific Coastal Airlines network.

Employee Programs: We have employee recognition and reward programs, a milestone service recognition program and employee appreciation events throughout the year.

Pacific Coastal Airlines is an equal-opportunity employer. We are committed to a policy of non-discrimination in all of our employment practices. We welcome and encourage applications from all qualified individuals, regardless of ethnicity, gender, disability or any other identifying characteristic.

How to Apply

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