Customer Service Agent – Masset Airport (Part Time)

Company

RS and Associates Airport Services Ltd.

Description

Customer Service Agent – Masset Airport

RS and Associates Airport Services Ltd.

Masset, BC

$15.50 – $19.21 an hour – Part-time, Casual, Permanent

 

Urgently hiring

 

Apply here: https://tinyurl.com/y6rv3hfx if you have no internet call or text Evan at 250-637-1443

RS & Associates Airport Services is seeking a permanent part-time on call Customer Service Agent in Masset, British Columbia. We are seeking a candidate who is looking to enjoy a family-oriented, dynamic and rewarding work environment. We are excited to welcome safety-oriented and customer service minded individual to this position.

Established in 1985, RS & Associates Airport Services Ltd is a multi-functional aviation services company offering passenger, cargo and ground support with a focus on safety and quality at 9 airports across BC and Alberta. For us, success lies in delivering peace of mind to our customers, and we are passionate about ensuring their needs are met – on time, every time.

Customer Service Agents are responsible for providing outstanding customer service to the customers of our airline clients. The ideal candidate for this position is someone who has excellent people skills and enjoys working in ever-changing environment where multi-tasking and flexibility are the key attributes.

Job Responsibilities:

  • Provide information in-person and over the phone on flight schedules, routes, cargo rates and status
  • Prepare and issue tickets and boarding passes, compute fares, issue refunds, check baggage and collect excess baggage charges in accordance with tariff rules
  • Assist passengers with boarding and disembarking the aircraft, including those requiring assistance
  • Announce flight arrivals, departures, and boarding information
  • Resolve service disruption issues such as cancelled or missed flights, determining alternative flight options, changes or rebooking reservations
  • Investigate and handle customer complaints when problems arise
  • Lift and move baggage
  • Deal with time sensitive shipments, notify customers of the freight arrival
  • Trace lost or misdirected cargo and associated records
  • Weigh cargo items, compute and calculate charges for services in accordance with tariff rules
  • Process and collect payments, prepare and issue airway bills and shipping documentation, enter shipping information into a computer
  • Maintain and update records on a regular basis
  • Lift and move cargo, ensure that is has being directed properly
  • Decide whether to accept or reject cargo items, provide special handling of cargo as required
  • Report all equipment & computer system malfunctions to appropriate supervisor/manager
  • Assist customers and crew during boarding/offloading the aircraft
  • Possess an excellent understanding of company products and services and effectively promote them at all times
  • Ensure the safety, security of all customers and their possessions at all times
  • Other duties as assigned

Qualifications:

  • Previous customer service experience is an asset
  • Capable of lifting up to 50 pounds
  • High level of computer proficiency and data entry skills
  • Must be able to obtain and maintain designated security clearance

Skills & Abilities:

  • Strong written/oral communication and teamwork skills
  • Ability to work independently under minimal supervision and/or as part of a team
  • Complete tasks in an efficient and accurate manner
  • Flexible to work weekends, evenings, holidays and/or irregular shifts
  • Able to work outdoors during inclement weather conditions

Cross-training. Ability and interest in being cross-trained as a Ground Services Agent (serving aircraft and baggage handling) is an asset.

Why RS & Associates Airport Services Ltd?

Company Culture: We honour our company motto of “Success in the Sky, Begins on the Ground” in that all successful aviation operations depend on teamwork on the ground at airports. We encourage a positive, caring workplace and put a high value on collaboration, accountability, and loyalty. We are inclusive, respectful, and have a friendly corporate culture.

ZMT Travel Benefits: We offer excellent travel perks within the Pacific Coastal network. When available travel benefits may also be extended on some of our other airline clients.

RS & Associates Airport Services Ltd. is an equal-opportunity employer. We are committed to a policy of non-discrimination in all of our employment practices. We welcome and encourage applications from all qualified individuals, regardless of ethnicity, gender, disability or any other identifying characteristic

Job Types: Part-time, Casual, Permanent

Salary: $15.50-$19.21 per hour

Additional pay:

  • Overtime pay

Schedule:

  • Day shift
  • Holidays
  • Monday to Friday
  • Weekends

COVID-19 considerations:
We have a comprehensive CoVID safe workplace plan in place.

Ability to commute/relocate:

  • Masset, BC (required)

Experience:

  • cashier or points of sale: 1 year (preferred)
  • Customer Service: 1 year (preferred)

Language:

  • A second language (preferred)

Licence/Certification:

  • class 7N, 5, or greater, drivers license (preferred)

Work remotely:

  • No