Crow’s Nest Lodge (CNL) is a 36-unit Supportive Housing complex for individuals living with multiple barriers to housing. The Housing Manager ensures the day-to-day operations of CNL, including the team, run in an efficient manner and that the goals and objectives of the North Coast Transition Society (NCTS) are met.

REPORTS TO:       Executive Director and Program Director


  1. Works closely with the Directors to deliver vision and mission of the NCTS within designated program areas.
  2. Assists in the ongoing planning and coordination of CNL as needed. Assists with the development of long-range plans and objectives; provides advice and recommendations to the Directors.
  3. Oversees the day-to-day operation of CNL by ensuring that the necessary facilities and equipment are in place, program guidelines and policies are adhered to, and program standards are met.
  4. Provides first line of support to CNL staff. Discusses problem situations and remedies with staff as deemed appropriate and keeps the Directors informed. Coordinates the schedule of staff. Hires, orients, and evaluates staff up to and including disciplinary procedures & termination in consultation with the Directors.
  5. Responsible for the management of tenant services within CNL. Ensures staff documentation is complete and up to date on a daily basis. May assist staff with duties when required. Assists in supporting staff while engaging in conflict resolution with or between tenants.
  6. Orients and provides In-House Suicide training, Opioid Overdose training, and other training to NCTS staff and volunteers.
  7. Oversees HIV/HEP C Program. Promotes program and supports linking clients to appropriate services.
  8. Provides on-call support to NCTS front-line staff outside of regular business hours as needed.
  9. Works cooperatively with other core organizations and service providers in Prince Rupert and surrounding areas to coordinate services to meet NCTS client needs.
  10. Submits statistics and other reports as required to Directors.


  • Thorough understanding of emotional and psychological impacts of trauma resulting from abuse or violent experiences
  • Computer skills to use word and excel documents
  • Knowledgeable and skilled in group process and facilitation techniques
  • Excellent interpersonal skills and above-par oral and written communication skills
  • Conviction about the capacity of people to grow and change
  • Ability to work in partnership with NCTS team members
  • Sensitive and responsive to cultural differences in the client population
  • Good organization, time, and general management skills
  • Valid driver’s license and clean abstract with use of own vehicle


Education and knowledge: Bachelor’s degree in a related human / social service field.

Training and experience: Minimum of one-year supervisory experience, preferably within the social service sector. Minimum three years of previous direct program delivery experience in the social service sector.

Or an equivalent combination of education, training and experience.

Closing Date

Aug 23, 2021

How to Apply

To apply, email cover letter and resume to Executive Director