Casual Clerk II (Full Time)

Department: Recreation and Community Services
Closing: November 25, 2022
Hours: Casual
Pay Rate: $29.60 moving to $31.83 after successful completion of probation
Union/Exempt: CUPE Local 105

Experience the wonder of living in the gorgeous setting of BC’s northwest coast. A majestic city of over 14,000
(with an annual influx of 250,000 visitors) abounds with natural beauty and includes a bustling waterfront and
charming heritage buildings. Affordable housing, ocean views and all the amenities for quality living are at hand.

Reporting directly to the Customer Service Coordinator, the Clerk II provides customer service and clerical
support services at the Prince Rupert Recreation Complex. This position requires an individual with excellent
customer service skills and organizational ability along with the capacity to work effectively and independently in
a multi-tasking environment. The successful candidate will enjoy working with the public and possess conflict
resolution attributes, be highly adaptable and a quick learner.

QUALIFICATIONS:

Critical and creative thinking – the successful applicant can think systematically and explore
possible solutions to problems in an innovative way

Time management – the successful candidate can establish priorities to meet deadlines in order
to carry out multiple tasks or projects at the same time

Aptitude in customer service – the successful candidate will focus on improving guest experience
and manage feedback in a respectful and professional manner

DUTIES & RESPONSIBILITIES:

Facility bookings

Answers inquiries relating to services and programs at the Recreation Complex and throughout
the community

Perform typing, filing, word processing, statistics, spreadsheets, publishing and cashier duties

Supervise public of all ages and give direction regarding appropriate conduct and make certain
of compliance to that direction

Program registration services

Adhere to all safety regulations and procedures

Assist in emergency procedures

Other duties as assigned

REQUIRED KNOWLEDGE & EDUCATION:

Grade 12 or GED

Knowledge of facility programs

Knowledge of facility policies and procedures

Standard First Aid, CPR-C & AED

REQUIRED SKILLS & ABILITIES:

Ability to deal with public and staff in a courteous, tactful and efficient manner

Proficient cash handling skills

Excellent written and verbal communication skills

Two years general clerical experience

Computer experience, including word processing, data- base management, publishing and
spreadsheet in a Windows-based environment

Experience with point of sale computer software

Accurate typing speed of 50 words per minute

Must be able to obtain and maintain a clean Criminal Record Check

FITNESS REQUIREMENT:

Manual dexterity

An acceptable level of fitness is required to complete the obligations of the job posting