FRONT OFFICE SUPPORT WORKER
Topics Covered
Overview of skills and duties required
What kind of jobs are out there
First day on the job
Setting priorities
Office equipment
Customer service
Telephone etiquette
Mail and messages
Computers and e-mail
Working with a team
Letter writing
Minute taking
Basic bookkeeping
Office Etiquette
Working Ethics
Meeting planning
Staff meetings planned by students
Minutes taken by students
Planning and portfolios
Calculators – hands on practice for keying data
part 1 – source documents, petty cash, reconciliations
part 2 – data entry for double entry ledger, bank reconciliations)
At the completion of the course, the student will have a basic knowledge of the duties performed by a Front Office Worker and the skills required for the position .
