FRONT OFFICE SUPPORT WORKER

Topics Covered

Overview of skills and duties required

What kind of jobs are out there

First day on the job

Setting priorities

Office equipment

Customer service

Telephone etiquette

Mail and messages

Computers and e-mail

Working with a team

Letter writing

Minute taking

Basic bookkeeping

Office Etiquette

Working Ethics

Meeting planning

 Staff meetings planned by students

Minutes taken by students

Planning and portfolios

Calculators – hands on practice for keying data

part 1 – source documents, petty cash, reconciliations

part 2 – data entry for double entry ledger, bank reconciliations)

At the completion of the course, the student will have a basic knowledge of the duties performed by a Front Office Worker and the skills required for the position .

 

Workshop & Course Catalog