Program Support Worker (Full Time)


The Queen Charlotte Heritage Housing Society


Program Support Worker at Kal Naay Alder House
The Queen Charlotte Heritage Housing Society
Queen Charlotte, Haida Gwaii


The Program Support Worker (PSW) functions as part of a team to provide a range of supports for those on Haida Gwaii who are low-income or at risk for homelessness for a variety of reasons including lack of affordable housing, poverty, mental illness or substance misuse.

Skills and Abilities:

  • Genuine interest in people and a deep commitment to helping vulnerable people
  • Willingness to work shiftwork, independently and as part of a team
  • Ability to gain the trust of and build relationships with Residents
  • Strong problem-solving skills
  • Organized, efficient, flexible approach to the job
  • Good oral and written communication skills
  • Basic computer skills: Word, Excel, Internet
  • High level of patience and emotional resilience
  • Commitment to maintaining confidentiality & a non-judgemental attitude


Hours of work: 12 Hour Shifts, 24/7 Full-time/Part-time/Casual

Duties and Responsibilities:

  • Assist Residents to address and enhance life skills that enable healthy, independent living; learn budgeting, cooking skills, self care and positive use of free time
  • Assess the needs of Residents and work with them to develop and implement individual support plans, including documentation of Residents progress and achievements
  • Create and support community development initiatives with the Residents
  • Demonstrate professionalism by adhering to Kal Naay, Alder House standards, protocols and policy
  • Maintain current knowledge of community services and work cooperatively with partnering agencies including culturally specific programs
  • Perform building cleaning and maintenance duties



  • Secondary School Graduation Diploma or a combination of skills and experience
  • Strong organizational skills
  • Ability to complete required training




All staff, whether part-time or full-time paid or voluntary, are required to have the appropriate skills, training, and qualifications for the tasks they perform. 

These include:

  • Criminal Record Check
  • Workplace Hazardous Materials Information System training (WHMIS)
  • Foodsafe Level 1
  • Mental Health Awareness & De-escalation
  • Working Alone Safely in BC
  • Standard First Aid

Please send cover letter and resume to 250-559-0040.