Position Description

Northern Savings Credit Union has an opening for a full-time Member Services Representative for our Queen Charlotte branch. This would appeal to an outgoing individual interested in providing excellent customer service and a career in sales.

General Duties

Member Service

• Processes wide range of financial transactions while offering a suite of deposit products.
• Is knowledgeable in all Northern Savings Credit Union financial products and services to enable referrals to Financial Services Representatives, retail and Business Services, wealth management and insurance (life, property & casualty).
• Takes ownership of member issues and complaints, resolving and referring as appropriate.
• Presents a professional image to members and internal customers (other staff).
• Continually markets the benefits of membership to non-members to grow the member base.
• Other duties may be assigned periodically.

Employee Engagement

• Engages in positive internal customer interactions which support a positive, respectful workplace that promotes team success.
• Collaborates with staff in addressing services issues and member concerns.
• Fosters a culture consistent with the credit union’s values and service philosophy.
• Actively participates in team meetings.

Operational Effectiveness

• Has excellent knowledge of processes and procedures that apply to the MSR role.
• Identifies process improvements and escalates to supervisor.
• Ensures that all interactions with members and fellow staff are completed in a professional and timely manner.

Risk Management and Financial Health

• Meets compliance, confidentiality and regulatory requirements and abides by management policy and branch procedures.
• Understands authorities with respect to overrides, waiving service charge and negotiable items custodial duties.