Member Services Representative (Full Time)
- Listed On: January 6, 2021
- Location: Haida Gwaii, Queen Charlotte
Description
Member Services Representative Full-Time – Queen Charlotte
Position Name
Member Services Representative Full-Time – Queen Charlotte
Position Description
Northern Savings Credit Union has an opening for a full-time Member Services Representative for our Queen Charlotte branch. This would appeal to an outgoing individual interested in providing excellent customer service and a career in sales.
General Duties
Member Service
- Processes wide range of financial transactions while offering a suite of deposit products.
- Is knowledgeable in all Northern Savings Credit Union financial products and services to enable referrals to Financial Services Representatives, retail and Business Services, wealth management and insurance (life, property & casualty).
- Takes ownership of member issues and complaints, resolving and referring as appropriate.
- Presents a professional image to members and internal customers (other staff).
- Continually markets the benefits of membership to non-members to grow the member base.
- Other duties may be assigned periodically.
Employee Engagement
- Engages in positive internal customer interactions which support a positive, respectful workplace that promotes team success.
- Collaborates with staff in addressing services issues and member concerns.
- Fosters a culture consistent with the credit union’s values and service philosophy.
- Actively participates in team meetings.
Operational Effectiveness
- Has excellent knowledge of processes and procedures that apply to the MSR role.
- Identifies process improvements and escalates to supervisor.
- Ensures that all interactions with members and fellow staff are completed in a professional and timely manner.
Risk Management and Financial Health
- Meets compliance, confidentiality and regulatory requirements and abides by management policy and branch procedures.
- Understands authorities with respect to overrides, waiving service charge and negotiable items custodial duties.
Qualifications Required
Education
- Secondary school diploma required.
- Completion of post-secondary education is an asset.
Experience
- Previous sales and service experience is preferred or an equivalent combination of education, training and experience.
- Previous community volunteer experience preferred.
Skills
- Demonstrated sales and service skills.
- Excellent written and verbal English communication skills.
- Working knowledge, skills and experience in Microsoft Office (Word, Excel, Outlook).
- Ability to communicate and liaise professionally with members, potential customers, community groups and co-workers while maintaining confidentiality.
Job Reference Number
12-09-2020
Closing Date
Until Filled
Job Location
Queen Charlotte
How to Apply
To receive an application, please contact:
Manager, Human Resources
250.627.3658
info@northsave.com
Or apply online
Thank you for your interest in Northern Savings Credit Union. Please note, only those applicants selected for an interview will be contacted.
