Member Services Representative – Masset (Full Time)


Position Description

Northern Savings Credit Union has an opening for a Permanent Full-Time Member Services Representative for our Masset branch. This would appeal to an outgoing individual interested in providing excellent customer service and a career in sales.

General Duties

Member Service

Processes wide range of financial transactions while offering a suite of deposit products.

Is knowledgeable in all Northern Savings Credit Union financial products and services to enable referrals to Financial Services Representatives, retail and Business Services, wealth management and insurance (life, property & casualty).

Takes ownership of member issues and complaints, resolving and referring as appropriate

Presents a professional image to members and internal customers (other staff).

Continually markets the benefits of membership to non-members to grow the member base.

Other duties may be assigned periodically.

Employee Engagement

Engages in positive internal customer interactions which support a positive, respectful workplace that promotes team success.

Collaborates with staff in addressing services issues and member concerns.

Fosters a culture consistent with the credit union’s values and service philosophy.

Actively participates in team meetings.

Operational Effectiveness

Has excellent knowledge of processes and procedures that apply to the MSR role.

Identifies process improvements and escalates to supervisor.

Ensures that all interactions with members and fellow staff are completed in a professional and timely manner.

Risk Management and Financial Health

Meets compliance, confidentiality and regulatory requirements and abides by management policy and branch procedures.

Understands authorities with respect to overrides, waiving service charge and negotiable items custodial duties.

Qualifications Required


Secondary School Diploma required.

Completion of post-secondary education is an asset.


Previous sales and service experience is preferred or an equivalent combination of education, training and experience.

Previous community volunteer experience preferred.


Demonstrated sales and service skills.

Excellent written and verbal English communication skills.

Working knowledge, skills and experience in Microsoft Office (Word, Excel, Outlook).

Ability to communicate and liaise professionally with members, potential customers, community groups and co-workers while maintaining confidentiality


How to Apply

To receive an application, please contact:

Manager, Human Resources


Or apply online