Customer Service Representative (CSR) (Full Time)
- Listed On: October 21, 2020
- Location: Prince Rupert
Company
Home Hardware
Description
| Competency Area: | Communication |
| Competency 1 | Communicate with clients in a supportive, approachable manner. |
| Competency 2 | Act with integrity with every client. |
| Competency 3 | Show empathy for client needs and personal pride in delivering our product/service. |
| Competency 4 | Attend staff meetings and provide effective input and feedback. |
| Competency 5 | Communicate in a friendly, supportive way with coworkers. |
| Competency Area: | Technical Skill |
| Competency 1 | Use appropriate and available technology or tools to perform work activities. |
| Competency 2 | Acquire, develop, and maintain relevant and appropriate job skills through training or other developmental activities. |
| Competency 3 | Demonstrate and apply relevant and appropriate knowledge and skills to work activities and tasks. |
| Competency 4 | Demonstrate openness to in-house training and developmental opportunities to provide greater client service |
| Competency 5 | Demonstrate continuous learning about other departments aspects and products |
| Competency Area: | Client Service |
| Competency 1 | Act with integrity with every client. |
| Competency 2 | Give service beyond client expectations by seeking information about the needs of the client and recommending appropriate products or services to fill these needs. |
| Competency 3 | Recognize potential issues in customer requests and recommend options. |
| Competency 4 | Show empathy for client needs and personal pride in delivering our product/service. |
| Competency 5 | Keep supervisor informed of progress and issues associated with the delivery of customer problems. |
| Competency Area: | Teamwork |
| Competency 1 | Respect and value individual differences and diversity by treating everyone fairly and professionally. |
| Competency 2 | Contribute to a positive team atmosphere that fosters cooperation, trust, and group identity. |
| Competency 3 | Seek out opportunities to share knowledge and skills with others. |
| Competency 4 | With guidance, handle minor work-related disagreements or conflicts in a positive and constructive manner. |
| Competency 5 | Take initiative to make extra contributions to work unit efforts; |
| Competency Area: | Leadership |
| Competency 1 | Help to develop others through motivation, mentoring, and coaching. |
| Competency 2 | Participate in annual employee evaluation process. |
| Competency 3 | Identify and communicate issues or problems which may impact the organization. |
| Competency 4 | Communicate openly and honesty with peers and management. |
| Competency 5 | Foster an environment that facilitates a high performing workforce and models a high standard of performance for others. |
How to Apply
Head down and Speak to the Manager Maria Melo
I want to