Customer Service Representative BC Public Service (Part Time)

Company

Service BC

Industry

Administration

Description

An exciting opportunity to apply your service orientation expertise in this multi-faceted role

The role of a Customer Service Representative (CSR) is to provide an excellent service experience to citizens and businesses across a broad range of programs. A CSR is the frontline contact in the delivery of these services and will provide in-person counter service and telephone services to citizens. CSR’s are expected to be knowledgeable, citizen service oriented, and exhibit a high degree of tact, diplomacy and discretion. All contacts and service delivery assignments are expected to reflect the spirit of the mission and values statement of Service BC.

Clerical and administrative functions include documentation batching, calculation of fees, recording of transactions, writing related correspondence and reports; and assisting with other administrative aspects of the office.

JOB REQUIREMENTS:

In order to be considered for this position, your application must clearly demonstrate how you meet the education and experience as outlined below:

Education and Experience:

  • Minimum grade 12 graduation required, or equivalent
  • Two (2) years’ clerical experience, education and/or relevant training
  • Minimum one (1) year full-time equivalent clerical experience [obtained within the past three (3) years] in a high-volume public facing environment in combination with *relevant training
  • Relevant training could include but not limited to office administration, cashier training, etc.

**There will be different combinations of relevant training and one (1) year full-time experience that could result in the applicant meeting the above standards
***One (1) year experience is defined as full time work OR combination of part time equivalent to one (1) year obtained within the past three (3) years

  • Minimum two (2) years’ customer service experience, providing excellent in-person information and services to the public.
  • Minimum one (1) year full-time experience providing excellent in-person information and services to the public in a high volume, fast paced environment
  • Minimum one (1) year experience handling financial transactions (eg. payment processing, cash handling) from the public
  • Experience/training in keyboarding, word processing, and standard computer applications (ie. MS Office – Word, Excel, Outlook, Internet, and data bases)

Preference:

Preference may be given to applicants with one (1) or more of the following:

  • Completion of a training program focused on customer service/service excellence
  • Clerical and administrative office experience in a public service sector environment

A Criminal Record Check (CRC) will be required.

 

  • NOTE: Regular Part Time As & When (RPTAW) can range from .50% to .85% of a full-time regular position. The hours and days of work will vary bi-weekly, ranging from nil to full time hours, depending on operational demand, but will average no less than the annual contracted guarantee of hours between April 1 and March 31 of the following year. In the first year of employment these hours will be prorated based on start date. Scheduled start and end times are variable from 8:00 am to 5:00 pm, Monday to Friday, dependent on operational requirements. Further hours may be offered in addition to the annual guaranteed hours. Work schedules are provided a minimum of 14 days in advance. Employees are required to work assigned scheduled shift. Work schedules may be amended due to operational requirements. If work schedules are changed with less than 14 days’ notice a prescribed scheduled time period for contact will be utilized during which RPTAW employees will be contacted to work if required.

How to Apply

APPLICATION REQUIREMENTS:

Apply online to following address:

https://bcpublicservice.hua.hrsmart.com/hr/ats/Posting/view/69700

Cover Letter: YES – A cover letter is required as part of your application. The content and/or format of your cover letter may be evaluated as part of the assessment process. In addition to addressing how you meet the Job Requirements, *please also describe your connection to, knowledge of, and experience with Haida Gwaii and the community of Masset.

Resume: YES – Ensure your resume includes your educational accomplishments, employment history including start and end dates (month and year) of your employment, and any relevant information that relates to the job to which you are applying.

Questionnaire: (STANDARD): YES – You will be required to answer a standard questionnaire.

  • IMPORTANT: Please ensure you include all relevant information about your educational accomplishments and employment history, including job titles, start and end dates (month and year) of your employment, and your job-related responsibilities, accountabilities and accomplishments.