Customer Service Representative (Full Time)

Company

Service BC

Description

Service BC in Queen Charlotte is HIRING!

CLK 11R – Customer Service Representative – (73412)

CLOSING DATE EXTENDED TO JANUARY 25TH, 2021
Posting Title
CLK 11R – Customer Service Representative
Position Classification
Clerk R11
Union
GEU
Location
Queen Charlotte, BC V0T 1S0 CA (Primary)
Salary Range
$24.7923 – $28.0001 hourly plus $1.03 hourly isolation allowance
Close Date
1/25/2021
Job Type
If and As When Needed
Temporary End Date
Ministry/Organization
BC Public Service -> Citizens’ Services
Ministry Branch / Division
Service BC
Job Summary

Customer Service Representative
Clerk R11

There are currently 2 opportunities available:
PN# 00046058 – one Regular Part Time As and When (0.45 FTE)
PN# 00121623 – one Regular Part Time As and When (0.8 FTE)

An eligibility list may be established for future temporary and/or permanent opportunities.

NOTE: By applying on this posting, you are applying for both available opportunities. The top successful candidate will be offered the Regular Part Time As and When (0.8 FTE) position first; subsequent offers will be made in order of rank of the remaining successful candidates. Both positions will have the same job requirement criteria, assessments and interviews applied – there is no need to complete multiple assessments or interviews.

A multi-faceted role in a quality service environment

If you’re looking for an exciting role in a dynamic, public service environment, this could be just the position you’re after. As a Customer Service Representative with Service BC in the Village of Queen Charlotte, you will be the front-line contact in the delivery of a diverse range of clerical and administrative services.

Your strong service orientation and ability to multi-task are important in this role. We are seeking a confident individual able to perform duties with a high degree of initiative, flexibility and efficiency. In this part time position, you will provide over-the-counter, telephone and correspondence services to respond to public enquiries. This role calls for an analytical thinker with a keen attention to detail and experience handling financial transactions, as another component of this position is receiving payments from the public. You are also required to proficiently use many computer programs delivering service to the public. You enjoy meeting the public’s needs in a service oriented environment. You are a positive team member, establishing and maintaining effective working relationships that enable you to complete work, provide quality services and share information. If you are interested in working in a rewarding and dynamic environment, this is the job for you.

Service BC is an excellent opportunity to develop your career with government due to the exposure to a wide variety of programs.

NOTE: This Regular Part Time As & When (RPTAW) position is 80% of a full time regular position. The hours and days of work will vary bi-weekly, ranging from nil to full time hours, depending on operational demand, but will average no less than the annual guarantee of 1462 hours between April 1 and March 31 of the following year.   In the first year of employment these hours will be prorated based on start date.  Scheduled start and end times are variable from 8:00 am to 5:00 pm, Monday to Friday, dependent on operational requirements.  Further hours may be offered in addition to the annual guaranteed hours. Work schedules are provided a minimum of 14 days in advance.  Employees are required to work assigned scheduled shifts.  Work schedules may be amended due to operational requirements.  If work schedules are changed with less than 14 days’ notice a prescribed scheduled time period for contact will be utilized during which RPTAW employees will be contacted to work if required. The salary range for this position is $24.7923- $28.0001 hourly.

NOTE: The Regular Part Time As & When (RPTAW) position is 45% of a full time regular position. The hours and days of work will vary bi-weekly, ranging from nil to full time hours, depending on operational demand, but will average no less than the annual guarantee of 822 hours between April 1 and March 31 of the following year.   In the first year of employment these hours will be prorated based on start date.  Scheduled start and end times are variable from 8:00 am to 5:00 pm, Monday to Friday, dependent on operational requirements.  Further hours may be offered in addition to the annual guaranteed hours. Work schedules are provided a minimum of 14 days in advance.  Employees are required to work assigned scheduled shifts.  Work schedules may be amended due to operational requirements.  If work schedules are changed with less than 14 days’ notice a prescribed scheduled time period for contact will be utilized during which RPTAW employees will be contacted to work if required.  The salary range for this position is $24.7923- $28.0001 hourly.

The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. We offer a healthy work/life balance, excellent benefits and much more. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.

For complete details about this opportunity, including accountabilities, please refer to the attached job profile.  For specific position related enquiries, please contact Monica.Jones@gov.bc.caDO NOT SEND YOUR APPLICATION TO THIS EMAIL ADDRESS.  For more information about how to create or update your profile and how to submit your application, please refer to the Job Application page on the MyHR website. If you are still experiencing technical difficulty applying for a competition, please send an e-mail to BCPSA.Hiring.Centre@gov.bc.ca, before the stated closing time, and we will respond as soon as possible to assist you.

NOTE: Applications will be accepted until 11:00 pm Pacific Time on the closing date of the competition.

Job Requirements:
In order to be considered for this position, your application (resume and cover letter) must clearly demonstrate how you meet the education and experience as outlined below:

  • Secondary School Diploma or GED equivalent.
  • Two (2) years clerical and/or administrative office experience, education and/or relevant training which includes:
    1. Minimum one year full-time equivalent clerical experience (achieved within the past 3 years) in a high volume public facing environment in combination with relevant training. Relevant training could include but is not limited to office administration, cashier training, etc. There will be different combinations of relevant training and one year full-time experience that would result in the person meeting the above standards. One year experience is defined as full time work or combination of part time equivalent to one year obtained within the past 3 years.
  • Two (2) years customer service experience, providing excellent in-person information and services to the public which includes:
    1. Minimum one year full-time experience providing excellent in-person information and services to the public in a high volume, fast paced environment.
  • Minimum one (1) year experience handling financial transactions (eg. payment processing, cash handling) from the public
  • Experience/training in keyboarding, word processing, and standard computer applications (ie. MS Office – Word, Excel, Outlook, Internet, standard computer applications and data bases)
  • An equivalent combination of education, experience and/or relevant training may be considered.

Preference may be given to applicants who have:

  • A minimum of two (2) years clerical and administrative office experience.
  • Completed a training program focused on customer service/service excellence.

Proviso / Willingness Statements:

  • Willingness to keep self informed on current trends and issues through ongoing training, education and participation in branch projects.
  • Willingness to perform repetitive tasks while standing at a counter or getting up and down from a chair frequently, for up to seven hours a day.
  • Willingness to lift and carry boxes/mailbags weighing up to 20 pounds, for distances of up to 10 feet, and to manipulate them from heights which may require the use of a foot stool.
  • Willingness to travel occasionally to the Community of Masset, for varying lengths of time.
  • Willing and/or ability to possess a valid full Class 5 BC Driver’s License.
  • Successful completion of Certified Service Professional (CSP) training through the Institute for Citizen- Centred Service within 6 months of Service BC making this course available to you through one of two channels, virtually or in person (this training will be paid for and provided by Service BC).

Applicants selected to move forward in the hiring process may be assessed on the Knowledge, Skills, Abilities and Competencies as outlined in the attached Job Profile located in the Additional Information section at the bottom of the posting. 

A Criminal Record Check (CRC) will be required.

APPLICATION REQUIREMENTS:

Cover Letter: YES – A cover letter is required as part of your application. The content and/or format of your cover letter may be evaluated as part of the assessment process. In addition to addressing how you meet the Job Requirements, *please also describe your connection to, knowledge of, and experience with Haida Gwaii, as well as our specific island communities such as the Village of Queen Charlotte, Skidegate, etc.

Resume: YES – Ensure your resume includes your educational accomplishments, employment history including start and end dates (month and year) of your employment, and any relevant information that relates to the job to which you are applying.

Online Questionnaire: YES – As part of the application process, you will be prompted to complete an online questionnaire to demonstrate how you meet the job requirements.

 

Job Category
Administrative Services

How to Apply

Click here to apply.