Customer Service Representative (Part Time)


BC Public Service - Ministry of Citizens’ Services




Ministry of Citizens’ Services

Position located in Masset, BC
One 0.5 Regular Part Time As & When (RPTAW) position available

Customer Service Representative

$24.79 – $28.00 hourly plus $62.78 bi-weekly isolation allowance

Service BC Division is government’s chief provider of citizen and business-centred services. Through our province-wide network of over 60 in-person service centres and a province-wide Contact Centre, we provide over 600 services on behalf of close to 40 partner ministries and agencies.

Within Service BC Division, our people and our culture are important to us. We look for people who are motivated to deliver an excellent service experience to citizens, businesses, colleagues, peers, clients and partners. Our vision is to deliver innovation, value, and service excellence to the citizens of British Columbia and our aspirational goal is to become a best-in-class public service delivery organization. We believe in being kind and helpful, and we are committed to delivering “Service with Heart”.

The role of a Customer Service Representative (CSR) is to provide an excellent service experience to citizens and businesses across a broad range of programs.  A CSR is the frontline contact in the delivery of these services and will provide in-person counter service and telephone services to citizens.  CSR’s are expected to be knowledgeable, citizen service oriented, and exhibit a high degree of tact, diplomacy and discretion.

Clerical and administrative functions include documentation batching, calculation of fees, recording of transactions, writing related correspondence and reports; and assisting with other administrative aspects of the office.

This is your opportunity to live in one of the most beautiful regions in British Columbia and work for the BC Public Service. We offer a healthy work/life balance, excellent benefits and much more.

The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.

Qualifications for this role include:

  • Minimum grade 12 graduation required, or equivalent
  • Two (2) years’ clerical experience, education and/or relevant training
  • Minimum one (1) year full-time equivalent clerical experience [obtained within the past three (3) years] in a high-volume public facing environment in combination with *relevant training

*Relevant training could include but not limited to office administration, cashier training, etc.
**There will be different combinations of relevant training and one (1) year full-time experience that could result in the applicant meeting the above standards
***One (1) year experience is defined as full time work OR combination of part time equivalent to one (1) year obtained within the past three (3) years

  • Minimum two (2) years’ customer service experience, providing excellent in-person information and services to the public.
  • Minimum one (1) year full-time experience providing excellent in-person information and services to the public in a high volume, fast paced environment
  • Minimum one (1) year experience handling financial transactions (eg. payment processing, cash handling) from the public
  • Experience/training in keyboarding, word processing, and standard computer applications (ie. MS Office – Word, Excel, Outlook, Internet, and data bases)

Closing Date

Jun 28, 2020

How to Apply

For more information and to apply online by June 28, 2020, please go to: