Customer Service Agent (YPR) (Part Time)


United Ramp Incorporated


Airline Customer & Cargo Service Agent

As a United Ramp customer service agent, you will be part of a team professionally representing Air Canada Express and other carriers. In the course of a day, you will be responsible for greeting passengers, assisting them with their check in and bag tagging via our web based computer system, as well as facilitating the boarding and deplaning of all Air Canada passengers in your station. You may be asked to lift a suitcase or push a wheelchair in the course of your day. The airport can be a fast paced environment during the aircraft arrival and departure period however safety and customer service is our priority.

Purpose of Position:

To provide exceptional customer service by greeting and serving passengers at airport counters and gates.

Key Responsibilities:

  • Using an airline computerized system:
  • Make reservations and assessing fares;
  • Ticketing and complete daily sales reports;
  • Passenger check-in;
  • Check, weigh the baggage, calculate any excess baggage charges and process payment.
  • Make general passenger announcements.
  • Liaise with external and internal customers. i.e. ramp agent, flight crew, dispatch, etc.
  • Provide outstanding customer service answering general inquiries at the airport.
  • Assist passengers requiring special handling.
  • Handle and resolve customer complaints.
  • Departure Gate customer service and boarding as well as providing assistance to passengers to and from aircraft.
  • Perform duties in accordance with established policies and procedures while giving primary consideration to personal safety, and the safety of co-workers and customers.
  • Other related duties as assigned.
  • Cargo processing.
  • Handle missing baggage and damaged baggage claims.
  • Conduct radio communications with aircraft and record flight information.


  • Customer service experience required
  • General computer experience required, including the ability to type and navigate the internet.
  • Must have a high school diploma or equivalent.
  • Demonstrated judgment and problem-solving ability and effective decision-making skills.
  • Excellent interpersonal and communications skills.
  • Ability to work and handle tight deadlines and prioritize multiple tasks.
  • Previous airline experience or post-secondary courses in travel and tourism are definite assets.
  • Must have a valid driver’s license
  • Minimum age of 18

Applicants will work both indoors and outdoors in all types of weather conditions

– Applicants will be required to successfully complete 4 – 5 weeks of full-time hours paid training. After training, the position is variable-time with approximately 7-35 hours per week depending on work requirements.

– We are looking for candidates who are interested in part-time employment who are flexible and can work weekdays, weekends, and holidays. Compensation rate $15-16 per hour base.

– Medical benefits and travel benefits available, please attach your resume.

We thank all applicants for their interest; however, only qualified candidates will be contacted for an interview.

How to Apply

Phone 250-624-6274