BAND 2 – Government Agent (Full Time)

Company

BC Public Service

Description

This position is excluded from union membership.
An eligibility list may be established.

Provide leadership, supervision and training in a dynamic and changing environment

 

The Service Delivery Branch is responsible for the management and operation of Service BC’s in-person regional points of service, including 62 Service BC Centres, delivery of client services though service delivery staff, Service BC Contact Centre and Business Services Helpdesks, leading the improvement of community-based service delivery across the province.

 

The Government Agent is accountable for the overall administration of their office, which provides services to the public in support of partners*, agencies and other offices of government. The Government Agent acts as a representative of the government to collect revenue, provide information and deliver cost-effective government services to citizens in an efficient and service-oriented manner.

 

  • Partner: a ministry, agency or private organization, such as ICBC, that contract for the service solutions offered by the Ministry of Technology, Innovation, and Citizens’ Services.

 

Prince Rupert is a quaint marine city where deer and grizzly bears can be easily spotted and whale-watching and nature excursions are popular activities. Other attractions include the old-growth rainforest and ancient rock carvings

 

This is your opportunity to live in one of the most beautiful regions in British Columbia and work for the BC Public Service. We offer a healthy work/life balance, excellent benefits and much more.

 

The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.

 

For complete details about this opportunity, including accountabilities, please refer to the attached job profile. For specific position related enquiries, please contact Amanda.Jacobs@gov.bc.ca. DO NOT SEND YOUR APPLICATION TO THIS EMAIL ADDRESS. For more information about how to create or update your profile and how to submit your application, please refer to the Job Application page on the MyHR website.

 

NOTE: Applications will be accepted until 11:00 pm Pacific Time on the closing date of the competition.

 

In order to be considered for this position, your application must clearly demonstrate how you meet the education and experience as outlined below:

 

  • A Post-secondary degree or higher in Business Administration, Public Sector Management/Administration and the following related experience:
  • 4 years or more experience managing staff in a dynamic, constantly changing diverse environment where team work and strong leadership is critical to success;
  • 2 years or more delivering services to customers / clients in a high volume setting, preferably in a public sector or regulated environment;
  • 2 years or more program management experience which includes budgeting, resource allocation, full range of human resource functions in a union environment and customer relationship management;
  • 2 years or more broad financial control experience. Experience in a revenue collection environment preferred. Areas of experience should include: cash management, reconciliation, office security, inventory stock control, asset protection, contract management, account delinquency collection, credit management and financial reporting. OR;
  • 2 year college or technical school diploma or higher in Business/Public Administration and the following related experience:
  • 5 years or more experience managing staff in a dynamic, constantly changing diverse environment where team work and strong leadership is critical to success;
  • 3 years or more delivering services to customers / clients in a high volume setting, preferably in a public sector or regulated environment;
  • 3 years or more program management experience which includes budgeting, resource allocation, full range of human resource functions in a union environment and customer relationship management;
  • 2 years or more broad financial control experience. Experience in a revenue collection environment preferred. Areas of experience should include: cash management, reconciliation, office security, inventory stock control, asset protection, contract management, account delinquency collection, credit management and financial reporting. OR;
  • Completion of Grade 12 and the following related experience:
  • 6 years or more experience managing staff in a dynamic, constantly changing diverse environment where team work and strong leadership is critical to success;
  • 4 years or more delivering services to customers / clients in a high volume setting, preferably in a public sector or regulated environment;
  • 4 years or more program management experience which includes budgeting, resource allocation, full range of human resource functions in a union environment and customer relationship management;
  • 3 years or more broad financial control experience. Experience in a revenue collection environment preferred. Areas of experience should include: cash management, reconciliation, office security, inventory stock control, asset protection, contract management, account delinquency collection, credit management and financial reporting.

Applicants selected to move forward in the hiring process may be assessed on the Knowledge, Skills, Abilities and Competencies as outlined in the attached Job Profile located in the Additional Information section at the bottom of the posting.

A Criminal Record Check (CRC) will be required.

APPLICATION REQUIREMENTS:
Cover Letter: NO

 

Resume: YES – Ensure your resume includes your educational accomplishments, employment history including start and end dates (month and year) of your employment, and any relevant information that relates to the job to which you are applying.

Questionnaire: YES (COMPREHENSIVE) – As part of the application process, you will be prompted to complete a comprehensive online questionnaire to demonstrate how you meet the job requirements. Please allot approximately 60 minutes to complete the questionnaire.

 

IMPORTANT: Comprehensive questionnaire responses will be used to shortlist applicants against the job requirements. Please ensure you include all relevant information about your educational accomplishments and employment history including job titles, start and end dates (month and year) of your employment, and your accountabilities and accomplishments.

How to Apply

Apply on Company Site