Administrative Services, Compliance and Enforcement, Social Services (Full Time)


Department:      Social Development & Innovation

Ministry Branch / Division:           PLMS

Posting Close Date:         2017-08-16

Location:              * MULTIPLE LOCATIONS

Multiple Locations:          Abbotsford, Smithers, McBride, Nakusp, Port Alberni, Surrey, Terrace, Prince Rupert, Sechelt, Mission, Nanaimo, Hope, Trail, 100 Mile House, Chilliwack, New Westminster, Mackenzie, Kamloops, Grand Forks, Oliver, Campbell River, Quesnel, Fort St John, Salmon Arm, Westbank, Dawson Creek, Maple Ridge, Comox, Victoria, Vernon, Merritt, Cranbrook, Langley, Williams Lake, Golden, Kelowna, Penticton, Courtenay, North Vancouver, Richmond, Port Coquitlam, Nelson, Masset, Port Hardy, Powell River, Vancouver, Duncan, Burnaby, Prince George

Job Type:             Regular Full Time

Category:            Administrative Services, Compliance and Enforcement, Social Services

Job Profile:         Investigative_Officer_AO18_Job_Profile_For_Posting.doc

Job Summary:

Ministry of Social Development and Poverty Reduction

Investigative Officer

Salary $50,857.18 – $57,781.28 annually

This posting is to establish an eligibility list to fill full-time, part-time and temporary positions as they arise in locations across the province.

An exciting and rewarding role that is challenging and socially meaningful

The Prevention and Loss Management Services Branch (PLMS) is a dynamic, progressive organization that preserves the integrity of programs within the Ministry of Social Development by leading and coordinating a loss management framework that includes prevention, compliance, service quality and enforcement.

As an Investigative Officer, you maintain and enhance the integrity of the Ministry’s programs and services and reduce or minimize financial losses by conducting reviews to verify eligibility and review and assess allegations of misrepresentation. With your effective research skills, you access and collect information, interview stakeholders and identify and refer serious allegations of fraudulent activity for criminal investigations. You ensure compliance with legislation and regulations and make decisions and recommendations on appropriate action, including the imposition of sanctions or termination of Employment and Assistance benefits. In addition to building and maintaining stakeholder relationships, you perform a preventative and educational role within a loss management framework, identifying, analyzing and contributing to the development and implementation of loss prevention and service quality policies and best practices.

If you are an effective communicator with advanced research and analysis skills, we encourage you to apply for this challenging and rewarding opportunity.

For complete details about this opportunity, including accountabilities, please refer to the attached job profile.  For specific position related enquiries, please contact  DO NOT SEND YOUR APPLICATION TO THIS EMAIL ADDRESS.  If you experience technical difficulties submitting your online profile, or for more information about how to create or update your profile, please refer to the “HOW TO APPLY” section below.

NOTE: Applications will be accepted until 11:59 pm Pacific Time on the closing date of the competition.


In order to be considered for this position, your application must clearly demonstrate how you meet the education and experience as outlined below:

Post-secondary degree and a minimum of one year related experience; or

Post-secondary diploma and a minimum of two years related experience; or

One year of completed post-secondary education and a minimum of three years related experience; or

High school diploma and four years related experience.


Related Experience

Experience in gathering confidential, legal and/or personal information; and

Experience in conducting interviews, fact finding, and determining appropriate action; and

Experience in reviewing financial information and analyzing documents; and

Experience writing decisions, documenting conclusions, and preparing information summaries

Work Experience

Experience using standard business software, for example word processing, spreadsheets, presentations, and other electronic applications. Recent experience may be given preference.

Applicants selected to move forward in the hiring process may be assessed on the Knowledge, Skills, Abilities and Competencies as outlined in the attached Job Profile.

A Criminal Record Check (CRC) will be required.


Cover letter required:  NO – Please do not submit a cover letter as it will not be reviewed. Please select “SKIP” on the cover letter screen to continue with your application.

Resume required: YES – A resume is required as part of your application, however, it may not be used for initial shortlisting purposes. Please read the instructions on how to complete the Online Questionnaire below.

Online Questionnaire:  YES – As part of the application process you will be prompted to complete a comprehensive online questionnaire to demonstrate how you meet the qualifications. You need to allot 30-60 minutes to complete the questionnaire.

IMPORTANT: The online questionnaire cannot be saved and will time out after 60 minutes. You will need to complete the questionnaire and submit your application within 60 minutes or you will lose any information you have entered.  If you require more time to prepare your responses, copy the questions and prepare your responses outside of the system and paste them into the online questionnaire when you are ready to apply.  Further instructions are provided in the questionnaire and are available on the Apply for a Position page on MyHR.

PLEASE NOTE: Questionnaire responses will be used to shortlist applicants against the job qualifications noted above so please ensure you include all relevant information about your education and experience such as the date ranges of experience, job titles, and job duties when responding to the questionnaire. Your resume may not be reviewed for shortlisting purposes.

In addition, questionnaire responses will be used to assess your understanding of the responsibilities and requirements of an Investigative Officer.  Applicants who pass the questionnaire will be invited to participate in the next stage of the assessment process.  Applicants who do not pass the questionnaire will be screened out of the competition.

COURAGE           TEAMWORK       CURIOSITY          PASSION              SERVICE               ACCOUNTABILITY


The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.


Unless otherwise specified in the posting above, only applications submitted using the BC Public Service Job Opportunities website will be accepted.


Please ensure that you have already created or updated your profile to include your current contact information and updated resume before clicking the Submit Your Profile button below. No changes can be made after you submit your profile.

To create a profile, click on “Create Profile” at the top of this page.

To update an existing profile, click “Career Centre Login” at the top of this page.

For information on troubleshooting or to review our Frequently Asked Questions, please visit our Application Process page.

If you are still experiencing technical problems, or have problems submitting your resume/cover letter, please email

After submitting your profile, you will be taken to the Cover Letter page where you can add your cover letter. If a cover letter is not required for this competition, select “SKIP” on the following screen to continue with your application.

As part of your application process you will be prompted to fill out a brief set of questions which must be completed in order for your application to be considered. For some competitions you may be prompted to fill out a questionnaire that is relevant to the specific position, so please allow time should this be a requirement. You will not be able to go back at a later time to complete the questionnaire after submitting your resume and (if required) your cover letter.