Member Services Representative

Member Services Representative – Permanent Full-Time

Position Name

Member Services Representative – Permanent Full-Time

Position Description

Northern Savings Credit Union has an opening for a Permanet Full-Time Member Services Representative for our Masset branch. This would appeal to an outgoing individual interested in providing excellent customer service and a career in sales.

General Duties

  • Processes member transactions such as deposits, withdrawals, loan and utility payments, negotiable items, credit card advances, calculation of foreign and domestic exchange and cheque cashing, using computer systems and cash-dispensing machines.
  • Recognizes member needs and promotes and cross sells credit union products and services to members by explaining basic credit union products and services, and referring more complex requests for information and assistance to appropriate branch staff.
  • Solicits new members to join.
  • Balances all transaction, vouchers and cash, if held, daily.
  • May be cross-trained and work other branch positions.
  • May hold cash, maintain cash limits, and combinations.
  • Fosters relationship building through service excellence and product knowledge.
  • Maintains confidentiality.
  • Adheres to all corporate policies and procedures.
  • The duties and responsibilities outlined above are representative, but not all-inclusive of the position.

Qualifications Required


  • Secondary School Diploma required.


  • Previous sales and service experience is preferred or an equivalent combination of education, training and experience.
  • Previous community volunteer experience preferred.


  • Demonstrated sales and service skills.
  • Excellent written and verbal English communication skills.
  • Working knowledge, skills and experience in Microsoft Office (Word, Excel, Outlook).
  • Ability to prioritize and organize work within time constraints, under pressure and competing priorities.

Job Reference Number


Closing Date

Until Filled

Job Location

Masset, BC

How to Apply

To receive an application, please contact:
Manager, Human Resources
Or apply online

Thank you for your interest in Northern Savings Credit Union. Please note, only those applicants selected for an interview will be contacted.